Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. osTicket is headquartered at Array, while ReplyDesk is headquartered at Array. Choosing software like osTicket or ReplyDesk requires thorough contemplation and comparing key factors. The question remains - osTicket vs. ReplyDesk - which is the superior option? Check out the in-depth comparison now!

You May Also Like

Featured products that are similar to the ones you selected below.

List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Help Desk

4.5

(2 Reviews)
Free Demo
Free Demo

Help Desk

Write a Review
Free Demo
Free Demo

Plans and Pricing

Compare pricing of osTicket vs ReplyDesk with the following detailed pricing plan info. osTicket has not provided information about its pricing. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.

Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between osTicket and ReplyDesk based on their key features and functionalities to pick the right one for your business.

  • Service Desk (itil Itsm)
  • Attachment Handling
  • Custom Forms
  • Agent Collision Avoidance
  • Document Management
  • Role Based Access
  • Customer Portal
  • Billing & Invoicing
  • Ticket Filters
  • Self Service Portal
  • Contract Management
  • Task Management
  • Auto Responder
  • Ticket Management
  • Internal Notes
View All osTicket Features
  • Service Desk (itil Itsm)
  • Attachment Handling
  • Custom Forms
  • Agent Collision Avoidance
  • Document Management
  • Role Based Access
  • Customer Portal
  • Billing & Invoicing
  • Ticket Filters
  • Self Service Portal
  • Contract Management
  • Task Management
  • Auto Responder
  • Ticket Management
  • Internal Notes
View All ReplyDesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of osTicket and ReplyDesk for better insights.

Ratings

Compare how osTicket stacks up against ReplyDesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All osTicket Reviews

Awards

osTicket and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

osTicket Award
osTicket Award

User Reviews

Based on all the user reviews and ratings received by osTicket and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. osTicket has 2 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review

No reviews yet. Be the first to review

Write a Review

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of osTicket and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these osTicket and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details osTicket and ReplyDesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Enhancesoft LLC

Company Name

ReplyDesk

FAQs

What are the key features of osTicket and ReplyDesk?

Key features of osTicket include ticket management, custom fields, agent collision avoidance, auto responder, email integration, service level agreements (slas), while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.

osTicket and ReplyDesk cater to which types of businesses?

osTicket is suitable for Startups, SMBs & Freelancer, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.

For what other purposes can osTicket and ReplyDesk be used?

Apart from being a Help Desk software, osTicket can be used as a ticketing management software, help desk software, customer service software and self hosted help desk software, while ReplyDesk can be utilized as a crm software.

Do osTicket and ReplyDesk offer a free trial?

osTicket provides a free trial, while ReplyDesk doesn’t offer free trial.

What level of customer support can I expect from osTicket and ReplyDesk?

osTicket provides customer support over various channels including phone, email and training, and ReplyDesk provides customer support over email, tickets and more.

osTicket

Free Demo
Still Confused to find the best software?