Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. osTicket is headquartered at Array, while ReplyDesk is headquartered at Array. Choosing software like osTicket or ReplyDesk requires thorough contemplation and comparing key factors. The question remains - osTicket vs. ReplyDesk - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of osTicket vs ReplyDesk with the following detailed pricing plan info. osTicket has not provided information about its pricing. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between osTicket and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Service Desk (itil Itsm)
- Attachment Handling
- Custom Forms
- Agent Collision Avoidance
- Document Management
- Role Based Access
- Customer Portal
- Billing & Invoicing
- Ticket Filters
- Self Service Portal
- Contract Management
- Task Management
- Auto Responder
- Ticket Management
- Internal Notes
- Service Desk (itil Itsm)
- Attachment Handling
- Custom Forms
- Agent Collision Avoidance
- Document Management
- Role Based Access
- Customer Portal
- Billing & Invoicing
- Ticket Filters
- Self Service Portal
- Contract Management
- Task Management
- Auto Responder
- Ticket Management
- Internal Notes
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of osTicket and ReplyDesk for better insights.
Awards
osTicket and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by osTicket and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. osTicket has 2 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
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Write a ReviewSpecifications
Check out the specifications of osTicket and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these osTicket and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details osTicket and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
ReplyDesk
Alternatives
FAQs
What are the key features of osTicket and ReplyDesk?
Key features of osTicket include ticket management, custom fields, agent collision avoidance, auto responder, email integration, service level agreements (slas), while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
osTicket and ReplyDesk cater to which types of businesses?
osTicket is suitable for Startups, SMBs & Freelancer, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
For what other purposes can osTicket and ReplyDesk be used?
Apart from being a Help Desk software, osTicket can be used as a ticketing management software, help desk software, customer service software and self hosted help desk software, while ReplyDesk can be utilized as a crm software.
Do osTicket and ReplyDesk offer a free trial?
osTicket provides a free trial, while ReplyDesk doesn’t offer free trial.
What level of customer support can I expect from osTicket and ReplyDesk?
osTicket provides customer support over various channels including phone, email and training, and ReplyDesk provides customer support over email, tickets and more.
osTicket