Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of osTicket vs. Support.cc by 500apps all in one place to simplify your decision-making process. osTicket is rated 4.5 while Support.cc by 500apps is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of osTicket vs Support.cc by 500apps with the following detailed pricing plan info. osTicket has not provided information about its pricing. On the other hand, Support.cc by 500apps comes in 1 packages: Monthly Plan.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between osTicket and Support.cc by 500apps based on their key features and functionalities to pick the right one for your business.
- Service Desk (itil Itsm)
- Customizable Templates
- Agent Collision Avoidance
- Customer Portal
- Automated Routing
- Multilingual Support
- Contract Management
- Billing & Invoicing
- Custom Fields
- Attachment Handling
- Ticket Management
- Knowledge Base
- Document Management
- Email Integration
- Ldap/active Directory Integration
- Service Desk (itil Itsm)
- Customizable Templates
- Agent Collision Avoidance
- Customer Portal
- Automated Routing
- Multilingual Support
- Contract Management
- Billing & Invoicing
- Custom Fields
- Attachment Handling
- Ticket Management
- Knowledge Base
- Document Management
- Email Integration
- Ldap/active Directory Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of osTicket and Support.cc by 500apps for better insights.
Awards
osTicket and Support.cc by 500apps have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by osTicket and Support.cc by 500apps in Help Desk Software category, we've provided an average user rating for each software below. osTicket has 2 reviews while Support.cc by 500apps has 33 reviews
No reviews yet. Be the first to review
Write a ReviewPros
Overall, using Support.cc has proven to be an excellent journey. It addresses client problems instantly and stands as a crucial software for our organization.
Posted by - Docas Tanko
Pros
With Support.cc, we can efficiently manage support tickets, promote organization and shared responsibility through assigned roles, and foster real-time collaboration and knowledge sharing among team members.
Posted by - Ehinju Toyosi
Cons
In all honesty, I can't think of a single item that I dislike. It is a reliable piece of software in every aspect.
Posted by - William Barau
Cons
There is nothing about Support.cc that needs improvement; Im happy with it as it is.
Posted by - Uduak Otu
Specifications
Check out the specifications of osTicket and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of osTicket and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these osTicket and Support.cc by 500apps work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details osTicket and Support.cc by 500apps and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
500apps
Mukilteo
Alternatives
FAQs
Which is the better option between osTicket and Support.cc by 500apps?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Support.cc by 500apps has an advantage over osTicket.
What are the key features of osTicket and Support.cc by 500apps?
Key features of osTicket include ticket management, custom fields, agent collision avoidance, auto responder, email integration, service level agreements (slas), while Support.cc by 500apps offers features, such as ticket management, automations, sla management, multi channel support.
What level of customer support can I expect from osTicket and Support.cc by 500apps?
osTicket provides customer support over various channels including phone, email and training, and Support.cc by 500apps provides customer support over phone, email, live support and more.
osTicket and Support.cc by 500apps cater to which types of businesses?
osTicket is suitable for Startups, SMBs & Freelancer, whereas Support.cc by 500apps is suitable for Startups, SMBs, Mid-Market & Enterprises.
For what other purposes can osTicket and Support.cc by 500apps be used?
Apart from being a Help Desk software, osTicket can be used as a ticketing management software, help desk software, customer service software and content creation tools, while Support.cc by 500apps can be utilized as a ticketing management software and customer service software.
osTicket
