Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. OTRS is headquartered at Array, while Help Scout is headquartered at Boston. Choosing software like OTRS or Help Scout requires thorough contemplation and comparing key factors. The question remains - OTRS vs. Help Scout - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of OTRS vs Help Scout with the following detailed pricing plan info. OTRS has not provided information about its pricing. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between OTRS and Help Scout based on their key features and functionalities to pick the right one for your business.
- Third Party Integrations
- Service Level Agreements (slas)
- Live Chat System
- Multi Language Support
- Survey Management
- Asset Management
- Ticket Management
- Mobile Access
- Notification System
- Escalation Management
- Knowledge Base
- Time Tracking
- Email Integration
- Customer Database
- Multi Channel Support
- Third Party Integrations
- Service Level Agreements (slas)
- Live Chat System
- Multi Language Support
- Survey Management
- Asset Management
- Ticket Management
- Mobile Access
- Notification System
- Escalation Management
- Knowledge Base
- Time Tracking
- Email Integration
- Customer Database
- Multi Channel Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of OTRS and Help Scout for better insights.
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Awards
OTRS and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by OTRS and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. OTRS has received no reviews while Help Scout has 1 review
No reviews yet. Be the first to review
Write a ReviewPros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Specifications
Check out the specifications of OTRS and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these OTRS and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details OTRS and Help Scout and learn how they operate. Explore the company name, its location, and more!
OTRS
Help Scout
Boston
Alternatives
FAQs
Do OTRS and Help Scout offer a free trial?
Yes, OTRS and Help Scout provide a free trial to its users.
What level of customer support can I expect from OTRS and Help Scout?
OTRS provides customer support over various channels including email, phone and tickets, and Help Scout provides customer support over email, tickets and more.
For what other purposes can OTRS and Help Scout be used?
Apart from being a Help Desk software, OTRS can be used as a ticketing management software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.
What are the key features of OTRS and Help Scout?
Key features of OTRS include ticket management, automated ticket routing, service level agreements (slas), knowledge base, customer self service portal, email integration, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.
OTRS and Help Scout cater to which types of businesses?
OTRS is suitable for Startups, Enterprises & SMBs, whereas Help Scout is suitable for Startups, SMBs & Freelancer.
OTRS
