As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of OTRS and Hesk Help Desk. For a better product experience, OTRS offers customer support on Email, Phone and Tickets and Hesk Help Desk offers customer support on Email.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of OTRS vs Hesk Help Desk with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between OTRS and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.
- Automated Routing
- Billing & Invoicing
- Multi Channel Support
- Live Chat System
- Document Management
- Customer Self Service Portal
- Mobile Access
- Change Management
- Multi Language Support
- Time Tracking
- Alerts/escalation
- Knowledge Base
- Notification System
- Asset Management
- Surveys & Feedback
- Automated Routing
- Billing & Invoicing
- Multi Channel Support
- Live Chat System
- Document Management
- Customer Self Service Portal
- Mobile Access
- Change Management
- Multi Language Support
- Time Tracking
- Alerts/escalation
- Knowledge Base
- Notification System
- Asset Management
- Surveys & Feedback
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of OTRS and Hesk Help Desk for better insights.
Awards
OTRS and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by OTRS and Hesk Help Desk in Help Desk Software category, we've provided an average user rating for each software below. OTRS has received no reviews while Hesk Help Desk has 2 reviews
No reviews yet. Be the first to review
Write a ReviewPros
Sure, please provide the text you would like me to review.
Posted by - Anshul sharma
Pros
I must say that the software helped us establish our online business. Starting from creating a website to online promotions, it helped me at each step. Its mobile app support is another major advantage.
Posted by - Lee
Cons
There are no grammatical errors in the text Nothing.
Posted by - Anshul sharma
Cons
I have had a pretty pleasing experience with the software as of now.
Posted by - Lee
Specifications
Check out the specifications of OTRS and Hesk Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these OTRS and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details OTRS and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!
OTRS
Klemen Stirn
Alternatives
FAQs
For what other purposes can OTRS and Hesk Help Desk be used?
Apart from being a Help Desk software, OTRS can be used as a ticketing management software, while Hesk Help Desk can be utilized as a complaint management system and self hosted help desk software.
What level of customer support can I expect from OTRS and Hesk Help Desk?
OTRS provides customer support over various channels including email, phone and tickets, and Hesk Help Desk provides customer support over email and more.
Do OTRS and Hesk Help Desk offer a free trial?
Yes, OTRS and Hesk Help Desk provide a free trial to its users.
What are the key features of OTRS and Hesk Help Desk?
Key features of OTRS include ticket management, automated ticket routing, service level agreements (slas), knowledge base, customer self service portal, email integration, while Hesk Help Desk offers features, such as ticket management, knowledge base, email notifications, customizable templates.
OTRS and Hesk Help Desk cater to which types of businesses?
OTRS is suitable for Startups, Enterprises & SMBs, whereas Hesk Help Desk is suitable for SMBs, Mid-Market & Enterprises.
OTRS
