In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of RingCentral versus 3CX. To get better insight, here’s how users have rated these products. RingCentral is rated 4.0 while 3CX is rated 5.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and 3CX for better insights.
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Awards
RingCentral and 3CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Payment Type
Below is the comparison of the starting price and payment method of RingCentral and 3CX. You can purchase RingCentral with User/Month payment plans. Whereas, 3CX provides Up to 4SC payment plans. RingCentral provides a free trial whereas, 3CX does not provide a free trial.
Free Trial
Monthly
Free Trial
Yearly
Free Trial
Monthly
Yearly
Features
Compare between RingCentral and 3CX based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
CRM
CRM integration
Meeting Management
Survey Management
Call Center
Quality Management
Mobile App
IVR and Dial Groups
Call Routing
Internal Call Transfer
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
User Ratings
Based on all the user reviews and ratings received by RingCentral and 3CX in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while 3CX has 3 reviews
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
islam. Pakistan
Review for 3CX
Pros
The team that came in to help set us up was great.Being able to get some custom support on some issues.To be able to pivot and transition between 2 different phone systems has been great.
Cons
I think the GUI changes within the Web interface are horrible and are now more confusing.Being a little more user friendly.Create a simple and basic GUI for different users.
Salina Dayton
Virtual calling simplified.
Pros
No disappointments, love the features. I am happy to invest in this product.
Cons
I get everything that I need for my business. Great team.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. 3CX is available on Windows desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
IOS
Android
Web App
Plans and Pricing
Compare pricing of RingCentral vs 3CX with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, 3CX comes in 3 packages: Standard FREE, PRO Edition, Enterprise.
Regular
USD 20
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 25
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 35
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 50
User/Month
All feature in Premium
Voicemail-to-text
Standard FREE
USD 0
Up to 4SC
Unlimited extensions
iOS & Android Apps
25 Video Conferencing Participants
choose own SIP Trunk
Auto Provisioning
PRO Edition
USD 250
Starting from 4SC
All Standard Free Features +
CRM Integration
Office 365 Integration
100 Web Conferencing participants
Call Queues
Call Reports
Call Recording
Contact center
Enterprise
USD 350
Starting from 4SC
All Pro Features +
250 web conference participants
inbuilt failover
standby license
Custom IP Phone logo
Call recording control
Basic
USD 0
Per Month
Unlimited Users (Pay only for numbers)
Click To Dial
Global Connect
Teams
Voicemail
SMS/Text messages
Smart Switch
Last Called By
Bronze
USD 15
Per Month
Everything in Basic +
Free Number
Forward-to-device
SMS
Voicemail
SDAP : Patent Pending Technology
Shared inbox
Skill Based Call Routing
Webhook
Paid Call Recording
Target Vs Achievement
Campaign Management
Silver
USD 25
Per Month
Everything in Bronze +
Role based access control
Free Call Recording
IVR
Live Call
Call Queuing
User Working Hours
Call Reminder
After Call Work
Call Cascading
Holiday Routing
Feedback for Calls
Gamification
Call Tagging
Pause-Resume Recording
Platinum
USD 40
Per Month
Everything in Silver +
Power Dialer
Voice Broadcasting
Multi-level IVR
Multiple Level Call Transfer
Conference Calling
Call Barging
Route to External Number
Forward to Multiple Device
Single Sign On
DID Group
Call Whisper
Intelligent Reports/Analytics
Reports via Email
Automatic Machine Detection
Intelligent Call Recording
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with 3CX. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while 3CX provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
Languages Supported
RingCentral and 3CX are supported in the following languages.
Dutch
English
French
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Polish
Portuguese
Russian
Spanish
English
Typical Customer
The target customer base of RingCentral vs 3CX is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these RingCentral and 3CX work, you can check out the videos below. Browse through the videos and make the right choice.
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