Identifying the ideal Call Center Software to suit your specific requirements can be challenging. RingCentral is headquartered at Belmont , while Dialpad is headquartered at San Francisco. Choosing software like RingCentral or Dialpad requires thorough contemplation and comparing key factors. The question remains - RingCentral vs. Dialpad - which is the superior option? Check out the in-depth comparison now!
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Dialpad for better insights.
Awards
RingCentral and Dialpad have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of RingCentral and Dialpad. You can purchase RingCentral with User/Month payment plans. Whereas, Dialpad provides User/Month payment plans. RingCentral provides a free trial whereas, Dialpad does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Free Trial
Monthly
Features
Compare between RingCentral and Dialpad based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
User Ratings
Based on all the user reviews and ratings received by RingCentral and Dialpad in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Dialpad has not received any reviews. Be the first one to write Dialpad review
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
No reviews yet. Be the first to review
Write a reviewLaura De La Garza
Disappointed
Pros
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Cons
Tech support should have been able to solve my issue without me creating and paying for a second account.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Dialpad is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of RingCentral vs Dialpad with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, Dialpad comes in 2 packages: Standard, Pro.
Regular
USD 19.99
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 24.99
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 34.99
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 49.99
User/Month
All feature in Premium
Voicemail-to-text
Standard
USD 20
User/Month
Unlimited Calling in US & Canada
Unlimited SMS, MMS, and Group Texting in US & Canada
Unlimited Conferencing with up to 10 Participants
International Calling & SMS
HD Video Calling
Single Sign-On (SSO)
All Softphones Included
Polycom & Obihai Phones Supported
Free Company Main Line & Virtual Receptionist
Dialpad Everywhere
Voice AI
Analytics
Voicemail Transcription
FAQ and Email Support
Chat
Pro
USD 30
User/Month
All Feature in Standard
Call Center (Add On)
International Offices in 40+ Countries
Department Auto Recording
Enterprise SLA
Admin APIs
Basic
USD 199
Per Month
Unlimited calling in U.S., Canada, Mexico and Puerto Rico
Low international rates
FREE number transfer
Business modes for open and closed hours
Easy installation
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with Dialpad. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Dialpad provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
RingCentral and Dialpad are supported in the following languages.
Dutch
English
French
English
Japanese
English
Typical Customer
The target customer base of RingCentral vs Dialpad is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Startups
Enterprises
SMEs
Video
To gain a better understanding of how these RingCentral and Dialpad work, you can check out the videos below. Browse through the videos and make the right choice.
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