Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by RingCentral and Freshdesk Contact Center (formerly Freshcaller). The critical question remains: RingCentral versus Freshdesk Contact Center (formerly Freshcaller) - which is better? RingCentral offers robust features such as Contact Management, Call Routing and Call Recording while Freshdesk Contact Center (formerly Freshcaller) has features like Call Center, IVR and Dial Groups and Call Routing.
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All Call Center Software Products ›››Plans and Pricing
Compare pricing of RingCentral vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. RingCentral comes in 3 packages: Core, Advanced, Ultra. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Awards
RingCentral and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of RingCentral and Freshdesk Contact Center (formerly Freshcaller). You can purchase RingCentral with User/Month payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. RingCentral provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between RingCentral and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
Contact Management
Call Routing
Call Recording
Call Management
Archiving & Retention
Call Monitoring
IVR / Voice Recognition
Call Logging
Virtual Call Center
Calendar Management
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Contact Management
Call Routing
Call Recording
Call Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
VoIP
Call Logging
Still Confused to find the best software?
Overall Ratings
Compare how RingCentral stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by RingCentral and Freshdesk Contact Center (formerly Freshcaller) in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
No reviews yet. Be the first to review
Write a reviewDisappointed
Pros
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Cons
Tech support should have been able to solve my issue without me creating and paying for a second account.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with Freshdesk Contact Center (formerly Freshcaller). RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
training
Languages Supported
RingCentral and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Portuguese
Spanish
English
English
Typical Customer
The target customer base of RingCentral vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Integrations
Find out which tools RingCentral and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
Office 365
Slack
Salesforce
Zendesk
VMWare
Canvas
Smarsh
Freshdesk
Freshsales
(Not Provided by Vendor)
Video
To gain a better understanding of how these RingCentral and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details RingCentral and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!
Freshworks