Finding the right Call Center solution that fits your unique needs is a difficult task. Implementing a software like RingCentral or KrispCall requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - RingCentral vs KrispCall, which one is better? We've used languages supported, screenshots, user ratings, features, plans and pricing, integration, customer support, videos and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, RingCentral vs KrispCall, we've added one more software - Ooma to help you make an educated decision.

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Awards

RingCentral and KrispCall have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Call Center Software category.

RingCentral Award
KrispCall Award

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Payment Type

Below is the comparison of the starting price and payment method of RingCentral and KrispCall. You can purchase RingCentral with User/Month payment plan. Information related to the payment plans of KrispCall is unavailable. RingCentral provides a free trial whereas, KrispCall does not provide a free trial.

Free Trial

Monthly

Monthly

Yearly

Free Trial

Monthly

Features

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Mobile Access

Call List Management

Web Conferencing

Employee Directory

CRM integration

Multiuser Login & Role-based access control

SMS

Survey Management

Banquet and conference Management

Mobile App

Lead Management

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Online Fax

Customisable Welcome Greeting

Multiple Extension

Multiple Accessline

Complete Messaging Platform

API Integration

Call Recording

Call Logs

Voicemails

Text-to-Speech

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Self Service Portal

Real Time Reporting

Billing & Invoicing

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Telemarketing Management

Voice & Data Integration

VoIP

Historical Reporting

Call Logging

Virtual Call Center

Contract Management

Remarketing

Call Queuing

Analytical Reports

Custom Sender ID

Holiday Mapping

Outgoing Call Tracking

Email Notifications

Mobile Access

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Automated Tasks

Compile Contact Lists

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Audio / Video Conferencing

Chat / Messaging

Email Support

Virtual Extensions

Employee Directory

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Post-Paid Systems

Pre-Paid Systems

Carrier Access Billing

Customizable Billing

Flexible Rate Tables

Internet

Provisioning

Rating

Service Order System

By-Extension Reporting

Call Duration

Call Volume

Caller Identification

Unattended Call Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Customization

Voice Mail

SIP Trunking

Who Answered Log

Read More

Call Routing

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

User Ratings

Based on all the user reviews and ratings received by RingCentral and KrispCall in Call Center software category, we’ve provided an average user rating for each software below. RingCentral has 1 review while KrispCall has 2 reviews.

Rahul Deewan

Descent product

Pros

Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.

Cons

The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.

Magnus Harley

Krispcall is by far the best service I have ever used.

Pros

user friendly powerful

Cons

none

saipureddy chandrasekhar

Ooma office is an incredible VOIP Answer for a SMB

Pros

Ooma Office phone framework is not difficult to utilize, carries out well with our web, has generally important adornments for our ongoing telephone equipment (didn't have to redesign), and is exceptionally practical. The application for my telephone makes it exceptionally simple to settle on and get decisions when I'm out of the workplace with our old landline number. It was simple to transfer our previous local phone number.

Cons

a few details: 1) informing or the evacuation of old messages, would like the capacity to recover messages or at any rate, permit me to uphold them prior to eliminating them; 2) While we are on the subject of text messaging, I absolutely require the capability to send pictures via text.

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. KrispCall is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

Macintosh

IOS

Android

Web App

IOS

Android

Windows

Linux

Macintosh

Android

IOS

Plans and Pricing

Compare pricing of RingCentral vs KrispCall with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, KrispCall comes in 2 packages: Essential, Standard.

Regular

USD 19.99

User/Month

Voicemail, Voicemail to Email

Local numbers

Directory listings

VoIP service

Microsoft Outlook Integration

Unlimited calling

Get Pricing

Standard

USD 24.99

User/Month

All feature in Essential

99.999% high-availability SLA

Internet fax

Multi-level auto attendant

Call log reports

Get Pricing

Premium

USD 34.99

User/Month

All feature in Standard

Automatic call recording

Quality of service (QoS) reports

Multi-site support

Custom app development and deployment

Inbound caller ID name

Integration with Salesforce, Zendesk®, and Desk.com

Single Sign-On

Get Pricing

ultimate

USD 49.99

User/Month

All feature in Premium

Voicemail-to-text

Get Pricing

Essential

USD 15

Monthly/User

User Limit: 5

Callbox

Global Phone Numbers

Number Porting

Multiple Agents

Number Sharing

Call Monitoring

Recording Playback Fast Forward

Call Filters

SMS Filters

Call History

Click to Call Button/Widget

Voicemail

Voicemail Filter

Bulk Contact Import

Light Weight CRM

Call Forwarding

Answer Calls in Browser

Greeting Voice Messages

Get Pricing

Standard

USD 40

Monthly/User

User Limit: Unlimited

All feature of Essentials

Call Transfer

Phone Tree (IVR)

Integrations

API and Webhook access

Advance Reports

Get Pricing

Basic

USD 199

Per Month

Unlimited calling in U.S., Canada, Mexico and Puerto Rico

Low international rates

FREE number transfer

Business modes for open and closed hours

Easy installation

Get Pricing

Customer Support

The quality and timeliness of support are an important parameter while comparing RingCentral with KrispCall. RingCentral offers phone, email, live support, tickets, training as support to its customers while KrispCall provides email, live support.

Phone

Email

Live support

Tickets

Training

Email

Live support

Phone

Email

Live support

Tickets

Training

Languages Supported

RingCentral and KrispCall are supported in the following languages.

Dutch

English

French

English

English

Typical Customer

The target customer base of RingCentral vs KrispCall is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Video

In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand RingCentral and KrispCall a bit better.

(Not Provided by Vendor)