Finding the right Call Center solution that fits your unique needs is a difficult task. Implementing a software like RingCentral or KrispCall requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - RingCentral vs KrispCall, which one is better? We've used languages supported, screenshots, user ratings, features, plans and pricing, integration, customer support, videos and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, RingCentral vs KrispCall, we've added one more software - Ooma to help you make an educated decision.
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Awards
RingCentral and KrispCall have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of RingCentral and KrispCall. You can purchase RingCentral with User/Month payment plan. Information related to the payment plans of KrispCall is unavailable. RingCentral provides a free trial whereas, KrispCall does not provide a free trial.
Free Trial
Monthly
Monthly
Yearly
Free Trial
Monthly
Features
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
CRM integration
Multiuser Login & Role-based access control
SMS
Survey Management
Banquet and conference Management
Mobile App
Lead Management
Contact Management
IVR and Dial Groups
Call Routing
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
User Ratings
Based on all the user reviews and ratings received by RingCentral and KrispCall in Call Center software category, we’ve provided an average user rating for each software below. RingCentral has 1 review while KrispCall has 2 reviews.
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
Magnus Harley
Krispcall is by far the best service I have ever used.
Pros
user friendly powerful
Cons
none
saipureddy chandrasekhar
Ooma office is an incredible VOIP Answer for a SMB
Pros
Ooma Office phone framework is not difficult to utilize, carries out well with our web, has generally important adornments for our ongoing telephone equipment (didn't have to redesign), and is exceptionally practical. The application for my telephone makes it exceptionally simple to settle on and get decisions when I'm out of the workplace with our old landline number. It was simple to transfer our previous local phone number.
Cons
a few details: 1) informing or the evacuation of old messages, would like the capacity to recover messages or at any rate, permit me to uphold them prior to eliminating them; 2) While we are on the subject of text messaging, I absolutely require the capability to send pictures via text.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. KrispCall is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Windows
Linux
Macintosh
Android
IOS
Plans and Pricing
Compare pricing of RingCentral vs KrispCall with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, KrispCall comes in 2 packages: Essential, Standard.
Regular
USD 19.99
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 24.99
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 34.99
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 49.99
User/Month
All feature in Premium
Voicemail-to-text
Essential
USD 15
Monthly/User
User Limit: 5
Callbox
Global Phone Numbers
Number Porting
Multiple Agents
Number Sharing
Call Monitoring
Recording Playback Fast Forward
Call Filters
SMS Filters
Call History
Click to Call Button/Widget
Voicemail
Voicemail Filter
Bulk Contact Import
Light Weight CRM
Call Forwarding
Answer Calls in Browser
Greeting Voice Messages
Standard
USD 40
Monthly/User
User Limit: Unlimited
All feature of Essentials
Call Transfer
Phone Tree (IVR)
Integrations
API and Webhook access
Advance Reports
Basic
USD 199
Per Month
Unlimited calling in U.S., Canada, Mexico and Puerto Rico
Low international rates
FREE number transfer
Business modes for open and closed hours
Easy installation
Customer Support
The quality and timeliness of support are an important parameter while comparing RingCentral with KrispCall. RingCentral offers phone, email, live support, tickets, training as support to its customers while KrispCall provides email, live support.
Phone
Live support
Tickets
Training
Live support
Phone
Live support
Tickets
Training
Languages Supported
RingCentral and KrispCall are supported in the following languages.
Dutch
English
French
English
English
Typical Customer
The target customer base of RingCentral vs KrispCall is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand RingCentral and KrispCall a bit better.
(Not Provided by Vendor)
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