Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by RingCentral and Mitel. The critical question remains: RingCentral versus Mitel - which is better? RingCentral offers robust features such as Call Recording, Call Management and Call Monitoring while Mitel has features like Contact Management, Call Management and Dashboard.
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Plans and Pricing
Compare pricing of RingCentral vs Mitel with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, Mitel has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Mitel for better insights.
Awards
RingCentral and Mitel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of RingCentral and Mitel. You can purchase RingCentral with User/Month payment plans. Whereas, Information related to the payment plans of Mitel is unavailable. RingCentral provides a free trial whereas, Mitel does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Features
Compare between RingCentral and Mitel based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
Contact Management
Call Management
Dashboard
Call Center Management
IVR / Voice Recognition
VoIP
Escalation Management
Call Reporting
Interactive Voice Response
Queue Management
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
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Overall Ratings
Compare how RingCentral stacks up against Mitel in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by RingCentral and Mitel in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Mitel has not received any reviews. Be the first one to write Mitel review
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
No reviews yet. Be the first to review
Write a reviewDisappointed
Pros
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Cons
Tech support should have been able to solve my issue without me creating and paying for a second account.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Mitel is available on Web App, Windows desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with Mitel. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Mitel provides Email, Phone, Live Support and Tickets.
phone
live support
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
RingCentral and Mitel are supported in the following languages.
Dutch
English
French
English
English
Typical Customer
The target customer base of RingCentral vs Mitel is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Video
To gain a better understanding of how these RingCentral and Mitel work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details RingCentral and Mitel and learn how they operate. Explore the company name, its location, and more!
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