Identifying the ideal Call Center Software to suit your specific requirements can be challenging. RingCentral is headquartered at Belmont , while Phone.com is headquartered at Newark. Choosing software like RingCentral or Phone.com requires thorough contemplation and comparing key factors. The question remains - RingCentral vs. Phone.com - which is the superior option? Check out the in-depth comparison now!
You May Also Like
Featured products that are similar to the ones you selected below.
All Call Center Software Products ›››
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Phone.com for better insights.
Awards
RingCentral and Phone.com have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Give a review to increase their chance of winning Awards
Write a ReviewGive a review to increase their chance of winning Awards
Write a Review
Payment Type
Below is the comparison of the starting price and payment method of RingCentral and Phone.com. You can purchase RingCentral with User/Month payment plans. Whereas, Phone.com provides Per Month - Per User payment plans. RingCentral provides a free trial whereas, Phone.com does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Features
Compare between RingCentral and Phone.com based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
CRM integration
Multiuser Login & Role-based access control
SMS
Mobile App
Contact Management
Call Routing
Internal Call Transfer
Online Fax
Multiple Extension
Call Recording
Call Routing
Call Recording
Call Monitoring
IVR / Voice Recognition
Call Logging
Video Call Recording
Mobile Access
Virtual Extensions
Employee Directory
User Ratings
Based on all the user reviews and ratings received by RingCentral and Phone.com in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Phone.com has not received any reviews. Be the first one to write Phone.com review
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
No reviews yet. Be the first to review
Write a reviewKesavan
Very good
Pros
Vonage API offers a wide range of communication channels, including SMS, Voice, Video, and more. This versatility allows businesses to engage with their customers through their preferred channels, enhancing customer satisfaction
Cons
While Vonage's pricing is competitive, some users have found that the pricing structure could be more transparent. Offering clearer pricing details and options could help users better understand the cost of using Vonage services.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Phone.com is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of RingCentral vs Phone.com with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, Phone.com comes in 3 packages: Basic Users, Plus Users, Pro Users.
Regular
USD 19.99
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 24.99
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 34.99
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 49.99
User/Month
All feature in Premium
Voicemail-to-text
Basic Users
USD 12.99
Per Month - Per User
300 Monthly Minutes
1 Phone Number Per Account
Free iOS and Android Apps
Video Conferencing with 10 Participants
50 Standard Voice Features
Plus Users
USD 19.99
Per Month - Per User
All feature in Base
Unlimited Minutes (Terms of Use Apply)
Video Converencing with 25 Participants
IP Desk Phone Compatible
Premium Hold Music
HIPAA Compliant Video
Pro Users
USD 2999
Per Month - Per User
Everything for Plus users and
Call Recording
Call Analytics
CRM Intetration
Voicemail Transcription
Video Conferencing with 100 Participants
Mobile
USD 19.99
Per Month
Unlimited Calling and SMS Messages
Mobile App
Desktop App
VonageFlow Team messaging
Premium
USD 29.99
Per Month
All feature in Mobile
Multi-level Auto Attendant
Up to 100 people Video Conferencing, Chat & File Sharing
CRM Integrations
Advanced
USD 39.99
Per Month
All feature in Premium
Up to 100 people Video Conferencing, Chat & File Sharing
Call Group
Vonage Visual Voicemail
Orange-Glove Setup
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with Phone.com. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Phone.com provides Phone, Live Support and Tickets.
phone
live support
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
RingCentral and Phone.com are supported in the following languages.
Dutch
English
French
English
English
Typical Customer
The target customer base of RingCentral vs Phone.com is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these RingCentral and Phone.com work, you can check out the videos below. Browse through the videos and make the right choice.
More Comparisons
.jpg){kind=logo}
Alternatives
.png){kind=logo}
