Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by RingCentral and Phone.com. The critical question remains: RingCentral versus Phone.com - which is better? RingCentral offers robust features such as Contact Management, Call Routing and Call Recording while Phone.com has features like CRM integration, Multiuser Login & Role-based access control and SMS.
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All Call Center Software Products ›››Plans and Pricing
Compare pricing of RingCentral vs Phone.com with the following detailed pricing plan info. RingCentral comes in 3 packages: Core, Advanced, Ultra. On the other hand, Phone.com comes in 3 packages: Basic Users, Plus Users, Pro Users.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Phone.com for better insights.
Awards
RingCentral and Phone.com have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of RingCentral and Phone.com. You can purchase RingCentral with User/Month payment plans. Whereas, Phone.com provides Per Month - Per User payment plans. RingCentral provides a free trial whereas, Phone.com does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between RingCentral and Phone.com based on their key features and functionalities to pick the right one for your business.
Contact Management
Call Routing
Call Recording
Call Management
Archiving & Retention
Call Monitoring
IVR / Voice Recognition
Call Logging
Virtual Call Center
Calendar Management
CRM integration
Multiuser Login & Role-based access control
SMS
Mobile App
Contact Management
Call Routing
Internal Call Transfer
Online Fax
Multiple Extension
Call Recording
Performance Management
Survey Management
Call Routing
Call Recording
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Campaign Management
Blended Call Center
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Overall Ratings
Compare how RingCentral stacks up against Phone.com in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by RingCentral and Phone.com in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Phone.com has not received any reviews. Be the first one to write Phone.com review
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
No reviews yet. Be the first to review
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Pros
One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.
Cons
While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Phone.com is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing RingCentral with Phone.com. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Phone.com provides Phone, Live Support and Tickets.
phone
live support
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
RingCentral and Phone.com are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Portuguese
Spanish
English
Chinese
English
French
German
Japanese
Korean
Portuguese
Spanish
Typical Customer
The target customer base of RingCentral vs Phone.com is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Startups
Enterprises
SMEs
Freelancer
Integrations
Find out which tools RingCentral and Phone.com integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
Office 365
Slack
Salesforce
Zendesk
VMWare
Canvas
Smarsh
Zapier
Zoho
(Not Provided by Vendor)
Video
To gain a better understanding of how these RingCentral and Phone.com work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details RingCentral and Phone.com and learn how they operate. Explore the company name, its location, and more!