Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Salesforce Service Cloud and Invoca. The critical question remains: Salesforce Service Cloud versus Invoca - which is better? Salesforce Service Cloud offers robust features such as mobile app, service contracts and service console while Invoca has features like .
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Salesforce Service Cloud vs Invoca with the following detailed pricing plan info. Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited. On the other hand, Invoca has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Salesforce Service Cloud and Invoca based on their key features and functionalities to pick the right one for your business.
- Mobile App
- Service Contracts
- Service Console
- Case Management
- Asset Management
- Service Analytics
- Macros
- Telephony Integration
- Workflow And Approvals
- Omni Channel Routing
- Self Service Communities
- Cti Integration
- Email To Case
- Field Service
- Social Customer Service
- Mobile App
- Service Contracts
- Service Console
- Case Management
- Asset Management
- Service Analytics
- Macros
- Telephony Integration
- Workflow And Approvals
- Omni Channel Routing
- Self Service Communities
- Cti Integration
- Email To Case
- Field Service
- Social Customer Service
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Salesforce Service Cloud and Invoca for better insights.
Awards
Salesforce Service Cloud and Invoca have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Salesforce Service Cloud and Invoca in Customer Service Software category, we've provided an average user rating for each software below. Salesforce Service Cloud has 3 reviews while Invoca has not received any reviews. Be the first one to write Invoca review
Pros
The most beneficial part, I would say, is email to case/Web to case. We can set up autoresponses easily. We can configure support processes. We can make use of live chat and knowledge base.
Posted by - Ankit
Pros
Single source of truth for support.
Posted by - Garima Kashyap
Cons
Product is pricey compared to market competitors.
Posted by - Aditya Sethi
Cons
Email case management needs more effort in terms of customization.
Posted by - Garima Kashyap
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Salesforce Service Cloud and Invoca. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Salesforce Service Cloud and Invoca work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Salesforce Service Cloud and Invoca and learn how they operate. Explore the company name, its location, and more!
SalesForce Inc.
California
Invoca
Alternatives
FAQs
Do Salesforce Service Cloud and Invoca offer a free trial?
Salesforce Service Cloud provides a free trial, while Invoca doesn’t offer free trial.
What are the key features of Salesforce Service Cloud and Invoca?
Key features of Salesforce Service Cloud include case management, service console, knowledge base, omni channel routing, service analytics, telephony integration, while Invoca offers features, such as call tracking, dynamic number insertion, call attribution, conversation analytics.
For what other purposes can Salesforce Service Cloud and Invoca be used?
Apart from being a Customer Service software, Salesforce Service Cloud can be used as a quality management software, help desk software, live chat software and customer engagement software, while Invoca can be utilized as a conversation intelligence software.
Salesforce Service Cloud and Invoca cater to which types of businesses?
Salesforce Service Cloud is suitable for Startups, Enterprises & SMBs, whereas Invoca is suitable for Enterprises & SMBs.
What level of customer support can I expect from Salesforce Service Cloud and Invoca?
Salesforce Service Cloud provides customer support over various channels including phone, email, live support and tickets, and Invoca provides customer support over phone, email, training and more.
Salesforce Service Cloud
