In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Salesforce Service Cloud versus SurveyMonkey. To get better insight, here’s how users have rated these products. Salesforce Service Cloud is rated 5.0 while SurveyMonkey is rated 4.3.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Salesforce Service Cloud vs SurveyMonkey with the following detailed pricing plan info. Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited. On the other hand, SurveyMonkey comes in 4 packages: Basic, Standard, Advanced, Premier.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Salesforce Service Cloud and SurveyMonkey based on their key features and functionalities to pick the right one for your business.
- Case Management
- Self Service Communities
- Field Service
- Workflow And Approvals
- Macros
- Entitlements
- Asset Management
- Web To Case
- Email To Case
- Knowledge Base
- Telephony Integration
- Cti Integration
- Mobile App
- Social Customer Service
- Live Agent Chat
- Case Management
- Self Service Communities
- Field Service
- Workflow And Approvals
- Macros
- Entitlements
- Asset Management
- Web To Case
- Email To Case
- Knowledge Base
- Telephony Integration
- Cti Integration
- Mobile App
- Social Customer Service
- Live Agent Chat
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Salesforce Service Cloud and SurveyMonkey for better insights.
Awards
Salesforce Service Cloud and SurveyMonkey have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Salesforce Service Cloud and SurveyMonkey in Customer Service Software category, we've provided an average user rating for each software below. Salesforce Service Cloud has 3 reviews while SurveyMonkey has 7 reviews
Pros
Single source of truth for support.
Posted by - Garima Kashyap
Pros
Salesforce Service Cloud has the ability to integrate all the data into one place, which helps in tracking and consolidation.
Posted by - Aditya Sethi
Cons
Overall, the product is the best of its kind; I just feel the licensing cost is a little more.
Posted by - Ankit
Cons
Product is pricey compared to market competitors.
Posted by - Aditya Sethi
Pros
I loved the way it is simple to set up an interview. The application is very bandwidth-friendly. It also has a good interface, thus enjoyable. When setting questions, they provide sample questions for you to answer.
Posted by - Joseph
Pros
The survey options allow open answers, which many other programs do not. You can also limit the answer options and determine if a question requires an answer or if it can be skipped.
Posted by - Marlin Mosquera
Cons
Automation can be implemented.
Posted by - Brian Gibson
Cons
Free plans are very limited, but it is good to have that option when only very simple surveys are needed for a small team. Paid plans are quite expensive if you dont use them very often.
Posted by - Marlin Mosquera
Specifications
Check out the specifications of Salesforce Service Cloud and SurveyMonkey. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Salesforce Service Cloud and SurveyMonkey work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Salesforce Service Cloud and SurveyMonkey and learn how they operate. Explore the company name, its location, and more!
SalesForce Inc.
California
SurveyMonkey
San
Alternatives
FAQs
For what other purposes can Salesforce Service Cloud and SurveyMonkey be used?
Apart from being a Customer Service software, Salesforce Service Cloud can be used as a quality management software, help desk software, live chat software and customer engagement software, while SurveyMonkey can be utilized as a customer feedback software, data entry software and customer experience management software.
What are the key features of Salesforce Service Cloud and SurveyMonkey?
Key features of Salesforce Service Cloud include case management, service console, knowledge base, omni channel routing, service analytics, telephony integration, while SurveyMonkey offers features, such as customizable templates, question bank, skip logic, survey logic.
Do Salesforce Service Cloud and SurveyMonkey offer a free trial?
Yes, Salesforce Service Cloud and SurveyMonkey provide a free trial to its users.
Which is the better option between Salesforce Service Cloud and SurveyMonkey?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, SurveyMonkey has an advantage over Salesforce Service Cloud.
What level of customer support can I expect from Salesforce Service Cloud and SurveyMonkey?
Salesforce Service Cloud provides customer support over various channels including phone, email, live support and tickets, and SurveyMonkey provides customer support over phone, email, live support and more.
Salesforce Service Cloud
