In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Salesforce versus Freshsales. To get better insight, here’s how users have rated these products. Salesforce is rated 4.6 while Freshsales is rated 4.6.

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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.

Plans and Pricing

Compare pricing of Salesforce vs Freshsales with the following detailed pricing plan info. Salesforce comes in 5 packages: Starter Suite, Professional, Enterprise, Unlimited, Unlimited+. On the other hand, Freshsales comes in 4 packages: Free, Growth, Pro, Enterprise.

Starter Suite
$ 25

User/Month

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Professional
$ 80

User/Month

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Enterprise
$ 165

User/Month

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Unlimited
$ 330

User/Month

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Unlimited+
$ 500

User/Month

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Free
$ 0

For upto 3 Users

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Growth
$ 9

User/Month

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Pro
$ 39

User/Month

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Enterprise
$ 59

User/Month

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Salesforce and Freshsales for better insights.

Awards

Salesforce and Freshsales have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Salesforce Award
Salesforce Award
Salesforce Award
Payment Type

Below is the comparison of the starting price and payment method of Salesforce and Freshsales. You can purchase Salesforce with User/Month payment plans. Whereas, Freshsales provides For upto 3 Users payment plans. Salesforce provides a free trial whereas, Freshsales does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Salesforce and Freshsales based on their key features and functionalities to pick the right one for your business.

CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Analytics

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

Einstein Copilot

Prompt Builder

Automotive Data Bundle

Connected Vehicle Visualization

Actionable Telematics

Automotive Calculated Insights

Automotive Loan and Lease Console

Billing Inquiry Manager

Enterprise Sales Management Enhancements

TMF API Enhancements

Promotion Transfer

Time Planning

Clean Energy Program Management

Financial Engagement

Automation Templates Enhancements

Transaction Dispute Management Enhancements

Actionable Segmentation Enhancements

Assessment Generation

Home Health Enhancements

Interoperability Enhancements

Sales Agreement Enhancements

Read More

Accounting

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Document Management

Email Integration

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Automation

Mass Email

On-Demand (SaaS)

Private Cloud

Project Management

Supplier and Purchase Order Management

Sales Quotes

Task Management

Time Tracking

Appointment Management

Territory Management

Sales Forecasting

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Contact Management

Sales Force Automation

Call Recording

Customer DataBase

Multi-Currency

Dashboard

IVR / Voice Recognition

Lead Scoring

Pipeline Management

Campaign Management

Scheduling

Quote Management

Web Forms

Real Time Analytics

Import & Export Data

Workflows Management

Inquiry Management

Interaction Tracking

Product Catalog

Customization

Campaign Segmentation

Customer Segmentation

Access Monitoring

Sales Pipeline Tracking

Sales Dashboards & Reports

For Sales

Email Marketing

Sales pipeline management

Document Management

Live Chat

Audience Targeting

Segmentation

Sales Reports

Document Templates

Kanban Board

Funnel Analysis

Website Analytics

Goals / Quota Management

Scorecards

Visual Editor

Split Testing

Statistical Relevance Analysis

Test Scheduling

Behavioral Mapping

Dynamic Maps

Element Analytics

Heatmaps

Contact enrichment

Data Enrichment

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Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Knowledge Management

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Sales Tracking

Lead Management

Contact Management

Call Management

Workflow Management

Email Tracking

Billing & Invoicing

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Analytics

Scheduling

Call Logging

Web Forms

Invoice Management

Sales Management

Proposal Management

Interaction Tracking

List Management

Customization

Pricing Management

Communication Management

Sales Pipeline Tracking

Predictive Analytics

Customer Engagement

Dashboard

Email scheduling

Live Chat

Call List Management

Online Payment Processing

Reporting/Analytics

Account Management

Search/Filter

Meeting scheduling and coordination

Document sharing and tracking

Sales meeting scheduling

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Still Confused to find the best software?
Overall Ratings

Compare how Salesforce stacks up against Freshsales in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Salesforce and Freshsales in CRM Software category, we've provided an average user rating for each software below. Salesforce has 85 reviews while Freshsales has 29 reviews

Motherhood Hospital (RHEA Healthcare Pvt Ltd)

Salesforce with Healthcare AI Data Analysis Review

Pros

Whether it's incorporating AI and machine learning into its platform or introducing new features to improve user experience, Salesforce demonstrates a commitment to innovation.

Cons

Customizable dashboards and layouts to suit individual user preferences.Enhancing mobile responsiveness for better usability on various devices.

Read all 85 reviews
islam. Pakistan

Review for Freshsales

Pros

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the proj

Cons

Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue.

Read all 29 reviews
John Krochune

Intuitive CRM platform for SMB

Pros

easy to use

Cons

Need to update more features

Read all 46 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. Salesforce is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshsales is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Salesforce with Freshsales. Salesforce offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshsales provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Salesforce and Freshsales are supported in the following languages.

Chinese

Danish

Dutch

English

French

Italian

Japanese

Korean

Portuguese

Slovenian

Spanish

Swedish

Thai

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Salesforce vs Freshsales is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Agencies

Integrations

Find out which tools Salesforce and Freshsales integrate with and make the right choice. Get the CRM software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Teamviewer

FrontApp

Amazon Connect

Trustpilot

Playvox WFM

Dialpad

Five9

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Salesforce and Freshsales work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Salesforce and Freshsales and learn how they operate. Explore the company name, its location, and more!

Company Name :

Salesforce, Inc

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

HubSpot

Headquarter :

Cambridge

Website :

Visit Website

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