In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of ManageEngine ServiceDesk Plus versus Auvik. To get better insight, here’s how users have rated these products. ManageEngine ServiceDesk Plus is rated 4.8 while Auvik is rated 4.0.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of ManageEngine ServiceDesk Plus and Auvik for better insights.

Awards

ManageEngine ServiceDesk Plus and Auvik have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

ManageEngine ServiceDesk Plus Award

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ManageEngine ServiceDesk Plus Award

Payment Type

Below is the comparison of the starting price and payment method of ManageEngine ServiceDesk Plus and Auvik. You can purchase ManageEngine ServiceDesk Plus with Technician/Month payment plans. Whereas, Information related to the payment plans of Auvik is unavailable. ManageEngine ServiceDesk Plus provides a free trial whereas, Auvik does not provide a free trial.

Free Trial

Both

Free Trial

Monthly

Yearly

Monthly

Yearly

Features

Compare between ManageEngine ServiceDesk Plus and Auvik based on their key features and functionalities to pick the right one for your business.

Document Management

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Real Time Comparisons

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Read More

Inventory Management

Knowledge Management

Self Service Portal

Issue Management

Resource Management

Dashboard

Software Inventory

Procurement Management

Scheduling

Incident Management

Audit Management

Requisition Management

Uptime Monitoring

Event Logs

User Activity Monitoring

Configuration Management

Maintenance Management

Internet Usage Monitoring

Web Traffic Reporting

Remote Access

Diagnostic Tools

IT Asset Management

Baseline Manager

Full Transaction Diagnostics

Performance Control

Root-Cause Diagnosis

Trace individual transactions

Hardware Inventory

Service Reporting

Backup Management

IP Address Monitoring

Bandwidth Monitoring

Network Diagnosis

Remote Systems Monitoring

Network Resource Management

Server Monitoring

Location-Based Mapping

On-Demand Mapping

Self-Updating Maps

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Read More

User Ratings

Based on all the user reviews and ratings received by ManageEngine ServiceDesk Plus and Auvik in Help Desk Software category, we've provided an average user rating for each software below. ManageEngine ServiceDesk Plus has 5 reviews while Auvik has 1 review

Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews

Ramal Jutt

I give a review for auvik.

Pros

This software is easy to use and full with more benefits. I love this software.

Cons

Its price is too much expensive because students and the some poor people can not afford it.

Read all 1 reviews

Iqra Khadim

Review for freshdesk

Pros

Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.

Cons

I have not know yet any product useless on this platform. You should try made your team more cooperative.

Read all 24 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. ManageEngine ServiceDesk Plus is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Auvik is available on Windows, Macintosh desktop platforms.

Windows

Macintosh

IOS

Android

Windows

Macintosh

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of ManageEngine ServiceDesk Plus vs Auvik with the following detailed pricing plan info. ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition. On the other hand, Auvik has not provided information about its pricing.

Standard Edition

USD 8

Technician/Month

Free forever upto 5 technicians

Incident management

Self-service portal

Knowledge base

Multi-site support

SLA management

Help desk reports

Get Pricing

Professional Edition

USD 16

Technician/Month

Free upto 2 technicians and 250 nodes

Help desk management

Self-service portal

Software Asset management

Asset inventory reports

Agent based asset scanning

Knowledge base

Get Pricing

Enterprise Edition

USD 49

Technician/Month

Free upto 2 technicians and 250 nodes

Incident management

Asset management

Service catalog

Change management

CMDB

Problem management

Get Pricing
Compare Price Quotes

Free

USD 0

Per Month

Email & Social Ticketing

Ticket Dispatch

Knowledge Base

Ticket Trend Report

Datacenter Location

Team collaboration

Get Pricing

Growth

USD 14

Per Month

Everything in Free and…

Automation

Collision Detection

Marketplace Apps

Helpdesk Report

SLA & Business hour

Custom email server

Custom ticket views

Ticket fields & status

Customer fields

Custom SSL

Get Pricing

Pro

USD 50

Per Month

Everything in Growth and…

Round-robin Routing

Custom Roles

Custom Reports and Dashboards

Customer Segments

Versions in Knowledge Base

Multiple Products (up to 5)

Includes up to 5000 Collaborators

Extendable API limits

CSAT survey and reports

Multiple SLA & Business hours

SLA reminder and escalation

Multilingual knowledge base

Custom apps

Get Pricing

Enterprise

USD 79

Per Month

Everything in Pro and…

Skill-based Routing

Sandbox

Audit Log

Knowledge Base Approval Workflow

Agent Shifts

IP Range Restriction

Email Bot

Includes 5000 bot sessions/month

HIPAA Compliance

Assist Bot

Auto-triage

Article Suggester

Robo Assist

Canned Response Suggester

PCI Compliance

Multiple products (Unlimited)

Social signals

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing ManageEngine ServiceDesk Plus with Auvik. ManageEngine ServiceDesk Plus offers Email, Phone, Live Support, Training and Tickets to its customers, while Auvik provides Email, Phone, Live Support and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

ManageEngine ServiceDesk Plus and Auvik are supported in the following languages.

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of ManageEngine ServiceDesk Plus vs Auvik is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Enterprises

SMEs

Startups

Enterprises

SMEs

Freelancer

Video

To gain a better understanding of how these ManageEngine ServiceDesk Plus and Auvik work, you can check out the videos below. Browse through the videos and make the right choice.

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