In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of ManageEngine ServiceDesk Plus versus Auvik. To get better insight, here’s how users have rated these products. ManageEngine ServiceDesk Plus is rated 4.8 while Auvik is rated 4.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of ManageEngine ServiceDesk Plus and Auvik for better insights.
Awards
ManageEngine ServiceDesk Plus and Auvik have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of ManageEngine ServiceDesk Plus and Auvik. You can purchase ManageEngine ServiceDesk Plus with Technician/Month payment plans. Whereas, Information related to the payment plans of Auvik is unavailable. ManageEngine ServiceDesk Plus provides a free trial whereas, Auvik does not provide a free trial.
Free Trial
Both
Free Trial
Monthly
Yearly
Monthly
Yearly
Features
Compare between ManageEngine ServiceDesk Plus and Auvik based on their key features and functionalities to pick the right one for your business.
Document Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Real Time Comparisons
Billing & Invoicing
Surveys & Feedback
Inventory Management
Knowledge Management
Self Service Portal
Issue Management
Resource Management
Dashboard
Software Inventory
Procurement Management
Scheduling
Incident Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
User Ratings
Based on all the user reviews and ratings received by ManageEngine ServiceDesk Plus and Auvik in Help Desk Software category, we've provided an average user rating for each software below. ManageEngine ServiceDesk Plus has 5 reviews while Auvik has 1 review
Mudit Mishra
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Ramal Jutt
I give a review for auvik.
Pros
This software is easy to use and full with more benefits. I love this software.
Cons
Its price is too much expensive because students and the some poor people can not afford it.
Iqra Khadim
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. ManageEngine ServiceDesk Plus is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Auvik is available on Windows, Macintosh desktop platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of ManageEngine ServiceDesk Plus vs Auvik with the following detailed pricing plan info. ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition. On the other hand, Auvik has not provided information about its pricing.
Standard Edition
USD 8
Technician/Month
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
USD 16
Technician/Month
Free upto 2 technicians and 250 nodes
Help desk management
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Knowledge base
Enterprise Edition
USD 49
Technician/Month
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Service catalog
Change management
CMDB
Problem management
Free
USD 0
Per Month
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Datacenter Location
Team collaboration
Growth
USD 14
Per Month
Everything in Free and…
Automation
Collision Detection
Marketplace Apps
Helpdesk Report
SLA & Business hour
Custom email server
Custom ticket views
Ticket fields & status
Customer fields
Custom SSL
Pro
USD 50
Per Month
Everything in Growth and…
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versions in Knowledge Base
Multiple Products (up to 5)
Includes up to 5000 Collaborators
Extendable API limits
CSAT survey and reports
Multiple SLA & Business hours
SLA reminder and escalation
Multilingual knowledge base
Custom apps
Enterprise
USD 79
Per Month
Everything in Pro and…
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
IP Range Restriction
Email Bot
Includes 5000 bot sessions/month
HIPAA Compliance
Assist Bot
Auto-triage
Article Suggester
Robo Assist
Canned Response Suggester
PCI Compliance
Multiple products (Unlimited)
Social signals
Customer Support
The quality and timeliness of support are important parameters when comparing ManageEngine ServiceDesk Plus with Auvik. ManageEngine ServiceDesk Plus offers Email, Phone, Live Support, Training and Tickets to its customers, while Auvik provides Email, Phone, Live Support and Tickets.
phone
live support
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
ManageEngine ServiceDesk Plus and Auvik are supported in the following languages.
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of ManageEngine ServiceDesk Plus vs Auvik is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Enterprises
SMEs
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these ManageEngine ServiceDesk Plus and Auvik work, you can check out the videos below. Browse through the videos and make the right choice.
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