In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of ManageEngine ServiceDesk Plus versus Auvik. To get better insight, here’s how users have rated these products. ManageEngine ServiceDesk Plus is rated 4.8 while Auvik is rated 4.0.

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Plans and Pricing

Compare pricing of ManageEngine ServiceDesk Plus vs Auvik with the following detailed pricing plan info. ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition. On the other hand, Auvik has not provided information about its pricing.

Standard Edition
$ 8

Technician/Month

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Professional Edition
$ 16

Technician/Month

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Enterprise Edition
$ 49

Technician/Month

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$ --

Get detailed pricing as per your requirements.

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of ManageEngine ServiceDesk Plus and Auvik for better insights.

Awards

ManageEngine ServiceDesk Plus and Auvik have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

ManageEngine ServiceDesk Plus Award
ManageEngine ServiceDesk Plus Award
ManageEngine ServiceDesk Plus Award
Payment Type

Below is the comparison of the starting price and payment method of ManageEngine ServiceDesk Plus and Auvik. You can purchase ManageEngine ServiceDesk Plus with Technician/Month payment plans. Whereas, Information related to the payment plans of Auvik is unavailable. ManageEngine ServiceDesk Plus provides a free trial whereas, Auvik does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between ManageEngine ServiceDesk Plus and Auvik based on their key features and functionalities to pick the right one for your business.

Asset Management

Document Management

Email Integration

Project Management

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Asset Lifecycle Management

Workflow Automation

Network Monitoring

Business Rules Management

Change Management

Push Notifications

Preventive Maintenance

Live Chat

Mobile Notifications

User Provisioning

CMDB

Endpoint Management

Software License Management

Service Catalog

Service desk and help desk functionalities

Self-Service Portal

Read More

Inventory Management

Knowledge Management

Self Service Portal

Issue Management

Resource Management

Dashboard

Software Inventory

Procurement Management

Scheduling

Incident Management

Audit Management

Requisition Management

Uptime Monitoring

Event Logs

User Activity Monitoring

Configuration Management

Maintenance Management

Internet Usage Monitoring

Web Traffic Reporting

Remote Access

Diagnostic Tools

IT Asset Management

Baseline Manager

Full Transaction Diagnostics

Performance Control

Root-Cause Diagnosis

Trace individual transactions

Hardware Inventory

Service Reporting

Backup Management

IP Address Monitoring

Bandwidth Monitoring

Network Diagnosis

Remote Systems Monitoring

Network Resource Management

Server Monitoring

Location-Based Mapping

On-Demand Mapping

Self-Updating Maps

Read More

Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Knowledge Management

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Sales Tracking

Lead Management

Contact Management

Call Management

Workflow Management

Email Tracking

Billing & Invoicing

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Analytics

Scheduling

Call Logging

Web Forms

Invoice Management

Sales Management

Proposal Management

Interaction Tracking

List Management

Customization

Pricing Management

Communication Management

Sales Pipeline Tracking

Predictive Analytics

Customer Engagement

Dashboard

Email scheduling

Live Chat

Call List Management

Online Payment Processing

Reporting/Analytics

Account Management

Search/Filter

Meeting scheduling and coordination

Document sharing and tracking

Sales meeting scheduling

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Still Confused to find the best software?
Overall Ratings

Compare how ManageEngine ServiceDesk Plus stacks up against Auvik in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 2

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by ManageEngine ServiceDesk Plus and Auvik in Help Desk Software category, we've provided an average user rating for each software below. ManageEngine ServiceDesk Plus has 5 reviews while Auvik has 1 review

Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews
Ramal Jutt

I give a review for auvik.

Pros

This software is easy to use and full with more benefits. I love this software.

Cons

Its price is too much expensive because students and the some poor people can not afford it.

Read all 1 reviews
John Krochune

Intuitive CRM platform for SMB

Pros

easy to use

Cons

Need to update more features

Read all 46 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. ManageEngine ServiceDesk Plus is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Auvik is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing ManageEngine ServiceDesk Plus with Auvik. ManageEngine ServiceDesk Plus offers Email, Phone, Live Support, Training and Tickets to its customers, while Auvik provides Email, Phone, Live Support and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

ManageEngine ServiceDesk Plus and Auvik are supported in the following languages.

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

English

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of ManageEngine ServiceDesk Plus vs Auvik is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Enterprises

SMBs

Startups

SMBs

Agencies

Integrations

Find out which tools ManageEngine ServiceDesk Plus and Auvik integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

TeamViewer

Zoho Cliq

Zoho Voice

Zoho Flow

Confluence extension

Microsoft

(Not Provided by Vendor)

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these ManageEngine ServiceDesk Plus and Auvik work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details ManageEngine ServiceDesk Plus and Auvik and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Auvik

Headquarter :

Canada

Website :

Visit Website

Company Name :

HubSpot

Headquarter :

Cambridge

Website :

Visit Website

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