Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of ManageEngine ServiceDesk Plus vs. ServiceNow CSM all in one place to simplify your decision-making process. ManageEngine ServiceDesk Plus is rated 4.8 while ServiceNow CSM is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of ManageEngine ServiceDesk Plus vs ServiceNow CSM with the following detailed pricing plan info. ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition. On the other hand, ServiceNow CSM comes in 1 packages: Standard.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between ManageEngine ServiceDesk Plus and ServiceNow CSM based on their key features and functionalities to pick the right one for your business.
- Billing & Invoicing
- Integrations
- Document Management
- Problem Management
- Incident Management
- Purchase Management
- Self Service Portal
- Project Management
- Sla Management
- Social Media Integration
- Change Management
- Online Activation
- Reporting And Analytics
- Alerts/escalation
- Automations
- Billing & Invoicing
- Integrations
- Document Management
- Problem Management
- Incident Management
- Purchase Management
- Self Service Portal
- Project Management
- Sla Management
- Social Media Integration
- Change Management
- Online Activation
- Reporting And Analytics
- Alerts/escalation
- Automations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of ManageEngine ServiceDesk Plus and ServiceNow CSM for better insights.
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Awards
ManageEngine ServiceDesk Plus and ServiceNow CSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by ManageEngine ServiceDesk Plus and ServiceNow CSM in Help Desk Software category, we've provided an average user rating for each software below. ManageEngine ServiceDesk Plus has 5 reviews while ServiceNow CSM has 1 review
Pros
Just awesome.
Posted by - Mudit Mishra
Cons
I didnt find that.
Posted by - Mudit Mishra
Pros
ServiceNow CSM can deliver services effortlessly, with more connectivity and proactively, thereby resulting in improved customer satisfaction at reduced case volumes and costs.
Posted by - Mohit Arora
Cons
One thing customers always appreciate is the ability to have their concerns or questions addressed on the first contact. First Contact Resolution is a key KPI for many customer service organizations. Leveraging ServiceNow’s robust knowledge management capabilities can be a very effective way to increase First Contact Resolution.
Posted by - Mohit Arora
Specifications
Check out the specifications of ManageEngine ServiceDesk Plus and ServiceNow CSM. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of ManageEngine ServiceDesk Plus and ServiceNow CSM. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these ManageEngine ServiceDesk Plus and ServiceNow CSM work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details ManageEngine ServiceDesk Plus and ServiceNow CSM and learn how they operate. Explore the company name, its location, and more!
ScienceSoft
McKinney
Alternatives
FAQs
Which integrations are supported by ManageEngine ServiceDesk Plus and ServiceNow CSM?
ManageEngine ServiceDesk Plus integrates seamlessly with TeamViewer, Zoho Cliq & Zoho Flow, while ServiceNow CSM offers compatibility with employAstar & WINHMS Golf.
Do ManageEngine ServiceDesk Plus and ServiceNow CSM offer a free trial?
ManageEngine ServiceDesk Plus provides a free trial, while ServiceNow CSM doesn’t offer free trial.
ManageEngine ServiceDesk Plus and ServiceNow CSM cater to which types of businesses?
ManageEngine ServiceDesk Plus is suitable for Startups, Enterprises, SMBs & Freelancer, whereas ServiceNow CSM is suitable for SMBs, Enterprises & .
Which mobile platforms do ManageEngine ServiceDesk Plus and ServiceNow CSM support?
ManageEngine ServiceDesk Plus supports Android and IOS, while ServiceNow CSM supports Android and IOS.
What level of customer support can I expect from ManageEngine ServiceDesk Plus and ServiceNow CSM?
ManageEngine ServiceDesk Plus provides customer support over various channels including phone, email, live support and tickets, and ServiceNow CSM provides customer support over phone, email, live support and more.
ManageEngine ServiceDesk Plus
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