Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of ManageEngine ServiceDesk Plus vs. SUMMIT all in one place to simplify your decision-making process. ManageEngine ServiceDesk Plus is rated 4.8 while SUMMIT is rated 5.0.
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Plans and Pricing
Compare pricing of ManageEngine ServiceDesk Plus vs SUMMIT with the following detailed pricing plan info. ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition. On the other hand, SUMMIT has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of ManageEngine ServiceDesk Plus and SUMMIT for better insights.
Awards
ManageEngine ServiceDesk Plus and SUMMIT have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of ManageEngine ServiceDesk Plus and SUMMIT. You can purchase ManageEngine ServiceDesk Plus with Technician/Month payment plans. Whereas, Information related to the payment plans of SUMMIT is unavailable. ManageEngine ServiceDesk Plus provides a free trial whereas, SUMMIT does not provide a free trial.
Free Trial
Both
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between ManageEngine ServiceDesk Plus and SUMMIT based on their key features and functionalities to pick the right one for your business.
Document Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Real Time Comparisons
Billing & Invoicing
Surveys & Feedback
Document Management
Collaboration
Tax Management
Knowledge Base
Incident Management
Reporting
Asset Lifecycle Management
Disposal Management
Asset Tracking
Asset Sharing
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
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Overall Ratings
Compare how ManageEngine ServiceDesk Plus stacks up against SUMMIT in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by ManageEngine ServiceDesk Plus and SUMMIT in Help Desk Software category, we've provided an average user rating for each software below. ManageEngine ServiceDesk Plus has 5 reviews while SUMMIT has 2 reviews
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
No reviews yet. Be the first to review
Write a reviewGood ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. ManageEngine ServiceDesk Plus is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. SUMMIT is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing ManageEngine ServiceDesk Plus with SUMMIT. ManageEngine ServiceDesk Plus offers Email, Phone, Live Support, Training and Tickets to its customers, while SUMMIT provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
ManageEngine ServiceDesk Plus and SUMMIT are supported in the following languages.
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
English
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of ManageEngine ServiceDesk Plus vs SUMMIT is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Freelancer
Startups
SMEs
Enterprises
Video
To gain a better understanding of how these ManageEngine ServiceDesk Plus and SUMMIT work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details ManageEngine ServiceDesk Plus and SUMMIT and learn how they operate. Explore the company name, its location, and more!
symphony summit
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