In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Smartsupp versus Tidio. To get better insight, here’s how users have rated these products. Smartsupp is rated 5.0 while Tidio is rated 5.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Smartsupp vs Tidio with the following detailed pricing plan info. Smartsupp comes in 3 packages: Free, Standard, Pro. On the other hand, Tidio comes in 5 packages: Free, Growth, Plus, Premium, Starter.
- Free Plan
- Free Trial
- Free Plan
- Free Trial (7 Days)
Features
Compare between Smartsupp and Tidio based on their key features and functionalities to pick the right one for your business.
- Visitor Targeting
- Agent Scheduling
- File Sharing
- Personal Greetings
- Proactive Chat Invitations
- Assignment Management
- Persistent Chat
- Email Notifications
- Visitor Information
- Video Recordings
- Visitor Banning
- Offline Form
- Mobile App
- Gdpr Compliance
- Real Time Monitoring
- Visitor Targeting
- Agent Scheduling
- File Sharing
- Personal Greetings
- Proactive Chat Invitations
- Assignment Management
- Persistent Chat
- Email Notifications
- Visitor Information
- Video Recordings
- Visitor Banning
- Offline Form
- Mobile App
- Gdpr Compliance
- Real Time Monitoring
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Smartsupp and Tidio for better insights.
Awards
Smartsupp and Tidio have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
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Write a ReviewUser Reviews
Based on all the user reviews and ratings received by Smartsupp and Tidio in Live Chat Software category, we've provided an average user rating for each software below. Smartsupp has 5 reviews while Tidio has 5 reviews
Pros
Unlimited agent access
Posted by - Manoj Kumar
Cons
There are no grammatical errors in the text nil.
Posted by - Manoj Kumar
Pros
The most impressive feature that we valued from Tidio is its mobile application for iOS/Android. This allows our co-workers and me to provide support outside working hours and when we are on the go and not available at the office.
Posted by - Cameron Straw
Cons
Tidio can improve its service by providing a Live Assist feature; this would be great for supporting users on our web application in real-time. Other than that, we have no further recommendations for Tidio as everything meets our criteria.
Posted by - Cameron Straw
Specifications
Check out the specifications of Smartsupp and Tidio. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial (7 Days)
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Smartsupp and Tidio work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Smartsupp and Tidio and learn how they operate. Explore the company name, its location, and more!
Smartsupp
Alternatives
FAQs
Which is the better option between Smartsupp and Tidio?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Tidio has an advantage over Smartsupp.
Smartsupp and Tidio cater to which types of businesses?
Smartsupp is suitable for Startups, SMBs & Freelancer, whereas Tidio is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Smartsupp and Tidio?
Key features of Smartsupp include real time chat, chatbot integration, visitor tracking, customizable chat widget, automated messages, file sharing, while Tidio offers features, such as live chat, chatbots, email integration, mobile app.
For what other purposes can Smartsupp and Tidio be used?
Apart from being a Live Chat software, Smartsupp can be used as a customer service software, while Tidio can be utilized as a ticketing management software, help desk software and live chat software.
What level of customer support can I expect from Smartsupp and Tidio?
Smartsupp provides customer support over various channels including email, and Tidio provides customer support over email, live support, tickets and more.
Tidio
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