As one of the most essential tools in the current market, NPS Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of SmartSurvey and SurveySparrow. For a better product experience, SmartSurvey offers customer support on Email and SurveySparrow offers customer support on Email, Phone, Live Support, Training and Tickets.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of SmartSurvey vs SurveySparrow with the following detailed pricing plan info. SmartSurvey comes in 3 packages: Basic, Pro, Business. On the other hand, SurveySparrow comes in 6 packages: Free, Basic, Essentials, Business, CX BASIC, 360 Assessments Basic.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between SmartSurvey and SurveySparrow based on their key features and functionalities to pick the right one for your business.
- Communication Management
- Survey Templates
- Data Import & Export
- Real Time Reporting
- Anonymous Responses
- Survey Embedding
- Email Notifications
- Custom Survey Urls
- Customer Segmentation
- Api Integration
- Offline Response Collection
- Project Management
- Automated Nps Calculation
- Mobile Survey
- Branding Customization
- Communication Management
- Survey Templates
- Data Import & Export
- Real Time Reporting
- Anonymous Responses
- Survey Embedding
- Email Notifications
- Custom Survey Urls
- Customer Segmentation
- Api Integration
- Offline Response Collection
- Project Management
- Automated Nps Calculation
- Mobile Survey
- Branding Customization
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of SmartSurvey and SurveySparrow for better insights.
Awards
SmartSurvey and SurveySparrow have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the NPS Software category.
User Reviews
Based on all the user reviews and ratings received by SmartSurvey and SurveySparrow in NPS Software category, we've provided an average user rating for each software below. SmartSurvey has received no reviews while SurveySparrow has 4 reviews
No reviews yet. Be the first to review
Write a ReviewPros
The UI of the software, and the integrations and automations this software provides with third-party applications.
Posted by - ARPIT MISHRA
Pros
Easy to use and customer-centric. Team collaboration and UX design appealing.
Posted by - Kishore Kart
Cons
The only thing I wish I couldve done is create the surveys using my phone. Although I wasnt really disappointed because someone who is creating a survey like me would want to use a desktop to make one. However, anyone can take a survey on their mobile since it offers a pleasant mobile-first survey experience for the respondents. Thus, no complaints.
Posted by - Karishma
Cons
I would suggest simplifying some complex features to make it more user-friendly.
Posted by - Anjali Sharma
Specifications
Check out the specifications of SmartSurvey and SurveySparrow. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of SmartSurvey and SurveySparrow. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these SmartSurvey and SurveySparrow work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details SmartSurvey and SurveySparrow and learn how they operate. Explore the company name, its location, and more!
SmartSurvey Ltd
Tewkesbury
Alternatives
FAQs
SmartSurvey and SurveySparrow cater to which types of businesses?
SmartSurvey is suitable for Startups, SMBs, Mid-Market & Enterprises, whereas SurveySparrow is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from SmartSurvey and SurveySparrow?
SmartSurvey provides customer support over various channels including email, and SurveySparrow provides customer support over phone, email, live support and more.
For what other purposes can SmartSurvey and SurveySparrow be used?
Apart from being a NPS software, SmartSurvey can be used as a it software, survey software, customer satisfaction software and employee survey tools, while SurveySparrow can be utilized as a performance management software, productivity management software and customer feedback software.
What are the key features of SmartSurvey and SurveySparrow?
Key features of SmartSurvey include customizable surveys, real time reporting, automated nps calculation, multi channel distribution, survey templates, data export options, while SurveySparrow offers features, such as nps survey creation, customizable templates, automated workflows, real time feedback.
Do SmartSurvey and SurveySparrow offer a free trial?
Yes, SmartSurvey and SurveySparrow provide a free trial to its users.
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