In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Spiceworks versus Ivanti IT Asset Management. To get better insight, here’s how users have rated these products. Spiceworks is rated 4.4 while Ivanti IT Asset Management is rated 4.0.

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.

Plans and Pricing

Compare pricing of Spiceworks vs Ivanti IT Asset Management with the following detailed pricing plan info.

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Customer Service
$ 29

Per Month

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Lyro AI Agent
$ 39

Per Month

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Automation
$ 29

Per Month

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Tidio+
$ 398

Per Month

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Free
$ 0

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Spiceworks and Ivanti IT Asset Management for better insights.

Awards

Spiceworks and Ivanti IT Asset Management have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Spiceworks Award
Spiceworks Award
Spiceworks Award
Payment Type

Below is the comparison of the starting price and payment method of Spiceworks and Ivanti IT Asset Management. Information related to the payment plans of Spiceworks is unavailable. Whereas, Information related to the payment plans of Ivanti IT Asset Management is unavailable. Spiceworks provides a free trial whereas, Ivanti IT Asset Management does not provide a free trial.

Free Trial

Both

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Spiceworks and Ivanti IT Asset Management based on their key features and functionalities to pick the right one for your business.

Document Management

Email Integration

Customer DataBase

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Automated Routing

Community Forums

Inbox Queue Management

Known Issue Management

Ticket Management

Help Desk Management

Third Party Integration

Read More

Document Management

Self Service Portal

Collaboration

Inventory Tracking

Analytics

Knowledge Base

Version Control

Incident Management

Task Tracking

Reporting

Asset Tracking

Asset Sharing

Keyword Search

Read More

Email Integration

API Integration

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Dashboard

Lead Capture

Campaign Management

Analytics

Automated Routing

Ticket Management

Customer Communication

Contact Database

Reporting

Campaign Segmentation

Customer Segmentation

Advanced Reporting

Communication Management

Feedback Collection

Multi-Channel Communication

Data Analysis

Chat / Messaging

Customer Support Tracking

Email Response Control

Dashboards

Social Media Integration

Third Party Integration

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Proactive Chat

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Reporting and Analytics

Templates

Email Automation

Customer Data

Account Management

Engagement Monitoring

Customer Profiles

Personalization

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

Chatbot Configuration

Open API

Codeless Bot

Chat Routing

Instagram Integration

Customer feedback collection

Customer onboarding

Customer feedback management

Ticketing system

Chatbot Automation

Cross-selling and upselling

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Overall Ratings

Compare how Spiceworks stacks up against Ivanti IT Asset Management in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.4

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Spiceworks and Ivanti IT Asset Management in Help Desk Software category, we've provided an average user rating for each software below. Spiceworks has 11 reviews while Ivanti IT Asset Management has 2 reviews

Naveen N

Free IT Helpdesk solution for smaller Business

Pros

Basic operations, that everyone can understand. Easy ticket management and reports are good.

Cons

Takes too much time to start if it gets shut down. Sometimes we are facing Spiceworks is busy error, which will never come back to live, until we restart.

Read all 11 reviews
Ivanti Freelance Consultant

Ivanti Asset Bar Coding Scanning v1

Pros

Bar Code Scanning

Cons

Only support some Android Based Scanners

Read all 2 reviews
Cameron Straw

Fast and Easy Accessible platform for supporting our users

Pros

The most impressive feature that we valued from Tidio is providing a mobile application for IOS / Android. This allows our co-workers, and myself to provide support outside working hours, and also when we are on the go and not available at the office

Cons

Tidio can improve their service by providing a Live Assist feature; this would be great for supporting users on our web application in real-time. Other than that, we have no further recommendations to Tidio as everything meets our criteria.

Read all 5 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Spiceworks is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms. Ivanti IT Asset Management has not disclosed its deployment platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Spiceworks with Ivanti IT Asset Management. Spiceworks offers Email, Phone, Live Support, Training and Tickets to its customers, while Ivanti IT Asset Management provides Email.

phone

email

live support

tickets

training

email

email

live support

tickets

Languages Supported

Spiceworks and Ivanti IT Asset Management are supported in the following languages.

English

Chinese

English

French

German

Italian

Japanese

Russian

Spanish

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Spiceworks vs Ivanti IT Asset Management is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

(Not Provided by Vendor)

Freelancer

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Spiceworks and Ivanti IT Asset Management integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

GMail

Hubspot

Zapier

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these Spiceworks and Ivanti IT Asset Management work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Spiceworks and Ivanti IT Asset Management and learn how they operate. Explore the company name, its location, and more!

Company Name :

Spiceworks Inc.

Company Name :

Ivanti

Headquarter :

South Jordan

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

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