Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Spiceworks vs. Snipe IT all in one place to simplify your decision-making process. Spiceworks is rated 4.4 while Snipe IT is rated 4.3.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Spiceworks vs Snipe IT with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Spiceworks and Snipe IT based on their key features and functionalities to pick the right one for your business.
- Known Issue Management
- Collaboration Tools
- Customer Database
- Reporting And Analytics
- Role Based Access Control
- Service Level Agreements (slas)
- Ticket Prioritization
- Mobile App
- Community Forums
- Self Service Portal
- Document Management
- Multi Site Support
- Customizable Dashboards
- Automated Ticket Routing
- Surveys & Feedback
- Known Issue Management
- Collaboration Tools
- Customer Database
- Reporting And Analytics
- Role Based Access Control
- Service Level Agreements (slas)
- Ticket Prioritization
- Mobile App
- Community Forums
- Self Service Portal
- Document Management
- Multi Site Support
- Customizable Dashboards
- Automated Ticket Routing
- Surveys & Feedback
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Spiceworks and Snipe IT for better insights.
Awards
Spiceworks and Snipe IT have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Spiceworks and Snipe IT in Help Desk Software category, we've provided an average user rating for each software below. Spiceworks has 11 reviews while Snipe IT has 4 reviews
Pros
Customized features: as per our requirement, we can customize the interface and options.
Posted by - Sandeep R
Cons
While configuring there is little bit difficult for new members POP and IMAP settings has to be improved.
Posted by - Sandeep R
Pros
Ease-of-use Easy to customize Very good usability Very good performance Benchmark in agile service management tools
Posted by - Lathik
Cons
I havent found anything to dislike yet. So far, my team of 5 IT guys is using this product, and it has served its purpose for keeping track of all of our IT assets.
Posted by - Lathik
Specifications
Check out the specifications of Spiceworks and Snipe IT. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Spiceworks and Snipe IT work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Spiceworks and Snipe IT and learn how they operate. Explore the company name, its location, and more!
Spiceworks Inc.
Grokability Inc.
San Diego
Alternatives
FAQs
Do Spiceworks and Snipe IT offer a free trial?
Spiceworks provides a free trial, while Snipe IT doesn’t offer free trial.
Spiceworks and Snipe IT cater to which types of businesses?
Spiceworks is suitable for Startups & SMBs, whereas Snipe IT is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Spiceworks and Snipe IT?
Spiceworks provides customer support over various channels including phone, email, live support and tickets, and Snipe IT provides customer support over email and more.
What are the key features of Spiceworks and Snipe IT?
Key features of Spiceworks include ticket management, user portal, knowledge base, reporting and analytics, email integration, custom ticket fields, while Snipe IT offers features, such as asset tracking, license management, user management, check in/check out.
Which is the better option between Spiceworks and Snipe IT?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Spiceworks has an advantage over Snipe IT.
Spiceworks
