Are you struggling to find the perfect CRM Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of SugarCRM vs. Freshsales all in one place to simplify your decision-making process. SugarCRM is rated 4.8 while Freshsales is rated 4.6.

Plans and Pricing

Compare pricing of SugarCRM vs Freshsales with the following detailed pricing plan info. SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE. On the other hand, Freshsales comes in 4 packages: Free, Growth, Pro, Enterprise.

PROFESSIONAL
$ 40

User/Month

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ENTERPRISE
$ 65

User/Month

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ULTIMATE
$ 150

User/Month

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Free
$ 0

User/Month/Billed Annually

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Growth
$ 14

User/Month/Billed Annually

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Pro
$ 39

User/Month/Billed Annually

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Enterprise
$ 69

User/Month/Billed Annually

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Basic
$ 30

User/Month

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Basic Plus
$ 42

User/Month

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Business
$ 60

User/Month

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Business Plus
$ 84

User/Month

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Advanced
$ 120

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of SugarCRM and Freshsales for better insights.

Awards

SugarCRM and Freshsales have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

SugarCRM Award
SugarCRM Award
SugarCRM Award

Payment Type

Below is the comparison of the starting price and payment method of SugarCRM and Freshsales. You can purchase SugarCRM with User/Month payment plans. Whereas, Freshsales provides User/Month/Billed Annually payment plans. SugarCRM provides a free trial whereas, Freshsales does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between SugarCRM and Freshsales based on their key features and functionalities to pick the right one for your business.

Accounting

Capture Leads from Twitter/Facebooks

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

On-Demand (SaaS)

Partner Cloud (VAR or Service Provider)

Products & Price Books

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Territory Management

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Sales Force Automation

Read More

Accounting

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Document Management

Email Integration

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Automation

Mass Email

On-Demand (SaaS)

Private Cloud

Project Management

Supplier and Purchase Order Management

Sales Quotes

Task Management

Time Tracking

Appointment Management

Territory Management

Sales Forecasting

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Contact Management

Sales Force Automation

Call Recording

Customer DataBase

Multi-Currency

Dashboard

IVR / Voice Recognition

Lead Scoring

Pipeline Management

Campaign Management

Scheduling

Quote Management

Web Forms

Real Time Analytics

Import & Export Data

Workflows Management

Inquiry Management

Interaction Tracking

Product Catalog

Customization

Campaign Segmentation

Customer Segmentation

Access Monitoring

Sales Pipeline Tracking

Sales Dashboards & Reports

For Sales

Email Marketing

Sales pipeline management

Document Management

Live Chat

Audience Targeting

Segmentation

Sales Reports

Document Templates

Kanban Board

Funnel Analysis

Website Analytics

Goals / Quota Management

Scorecards

Visual Editor

Split Testing

Statistical Relevance Analysis

Test Scheduling

Behavioral Mapping

Dynamic Maps

Element Analytics

Heatmaps

Contact enrichment

Data Enrichment

Read More

Case Management

Contact Manager

CRM

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Management

Customer Support

Developer API

Document Management

Email Integration

Email Templates

Lead Generation

Mass Email

Task Management

Sales Forecasting

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Contact Management

Sales Force Automation

Data Security

Customer DataBase

Field Sales Management

Document Storage

Workflow Management

Collaboration

Forecasting

Dashboard

Lead Distribution

Lead Scoring

Pipeline Management

Campaign Management

Lead Nurturing

Lead Segmentation

Call Logging

Contract Management

Calendar Management

Contact Database

Campaign Analysis

Data Management

Sales Management

Import & Export Data

Data Import & Export

Client Management

Mailing list management

Team Management

List Management

Customization

Campaign Segmentation

Customer Segmentation

Sales Pipeline Tracking

Sales Dashboards & Reports

Omnichannel Communication

Mobile Access

Templates

Reporting

Access control

Client database

Email Marketing

Sales pipeline management

Search

1-click installationWorks with GoogleApps

Sales Automation

Audience Targeting

Client Tracking

Appointment Reminders

Canned Responses

Segmentation

Access Controls/Permissions

Sales Reports

Import / Export Management

Report Export

Campaign Personalization

Customer Profiles

Personalization

Account Based Marketing

Action Item Tracking

Case Notes

Multi-Channel Publishing

Contractor Database

Multiple Site Management

Audience Segmentation

Contact Import/Export

Calendar Sync

Customer Targeting

Aggregate Reports

Deal Management

Read More

Still Confused to find the best software?

Overall Ratings

Compare how SugarCRM stacks up against Freshsales in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by SugarCRM and Freshsales in CRM Software category, we've provided an average user rating for each software below. SugarCRM has 6 reviews while Freshsales has 29 reviews

Harsh

Sugar CRM best

Pros

Functionality and easy to use

Cons

Repetitive entries

Read all 6 reviews
islam. Pakistan

Review for Freshsales

Pros

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the proj

Cons

Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue.

Read all 29 reviews
Doug natallichio

Excellent CRM

Pros

Campaign is very important to reach customer so in this CRM all included

Cons

To improve latest AI based technology in future to be implemented it will be useful

Read all 2 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. SugarCRM is available on Windows, Linux, MacOs desktop platforms and IOS, Android mobile platforms. Freshsales is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing SugarCRM with Freshsales. SugarCRM offers Email, Phone, Live Support and Training to its customers, while Freshsales provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

SugarCRM and Freshsales are supported in the following languages.

English

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

English

Typical Customer

The target customer base of SugarCRM vs Freshsales is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Freelancer

Startups

SMEs

Agencies

Enterprises

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools SugarCRM and Freshsales integrate with and make the right choice. Get the CRM software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Teamviewer

FrontApp

Amazon Connect

Trustpilot

Playvox WFM

Dialpad

Five9

Zapier

Gmail

Google Contacts

LinkedIn

Google Calendar

G Drive

Google Hangout

Slack

Ringostat

Stream Telecom

Viber

Telegram

Facebook Messenger

Intercom

Video

To gain a better understanding of how these SugarCRM and Freshsales work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details SugarCRM and Freshsales and learn how they operate. Explore the company name, its location, and more!

Company Name :

SugarCRM

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

NetHunt CRM

Headquarter :

Kiev

Website :

Visit Website

Alternatives