In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of SugarCRM versus Microsoft Dynamics CRM. To get better insight, here’s how users have rated these products. SugarCRM is rated 4.8 while Microsoft Dynamics CRM is rated 4.7.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of SugarCRM and Microsoft Dynamics CRM for better insights.
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Awards
SugarCRM and Microsoft Dynamics CRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.
Payment Type
Below is the comparison of the starting price and payment method of SugarCRM and Microsoft Dynamics CRM. You can purchase SugarCRM with User/Month payment plans. Whereas, Information related to the payment plans of Microsoft Dynamics CRM is unavailable. SugarCRM provides a free trial whereas, Microsoft Dynamics CRM does not provide a free trial.
Free Trial
Monthly
Free Trial
Both
Free Trial
Monthly
Features
Compare between SugarCRM and Microsoft Dynamics CRM based on their key features and functionalities to pick the right one for your business.
Accounting
Capture Leads from Twitter/Facebooks
Case Management
Cloud Computing
Contact Manager
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Support
Developer API
Customer Support
Email Integration
Lead Generation
Marketing Automation
Marketing Collateral
Project Management
Supplier and Purchase Order Management
Solution Management
Sales Tracking
Opportunity Management
Email Integration
Lead Generation
Marketing Automation
Task Management
Lead Management
Contact Management
Referral Tracking
Social Media Integration
Workflow Management
Forecasting
User Ratings
Based on all the user reviews and ratings received by SugarCRM and Microsoft Dynamics CRM in CRM Software category, we've provided an average user rating for each software below. SugarCRM has 6 reviews while Microsoft Dynamics CRM has 6 reviews
Silky Singla
Microsoft Dynamics CRM
Pros
Data Unification is one the best features about this product.
Cons
Product is pricey as compared to market competitor products
Alex
One of the best CRM and Marketing tool
Pros
Though it has many features that are good. I like the easy way of creating templates and landing pages and automating everything using automations
Cons
I never felt of any such feature that needs to be improved but certainly they can work on adding new features.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying CRM Software. SugarCRM is available on Windows, Linux, Macintosh desktop platforms and IOS, Android mobile platforms. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Web App
Windows
IOS
Android
Web App
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of SugarCRM vs Microsoft Dynamics CRM with the following detailed pricing plan info. SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE. On the other hand, Microsoft Dynamics CRM has not provided information about its pricing.
PROFESSIONAL
USD 40
User/Month
Sales automation and forecasting
Marketing lead management
Support automation
Call center automation
Reporting & Dashboards
SugarCRM Mobile
Cloud or on-premise deployment
15GB storage
Unlimited Studio customizations
Unlimited online support
Support for MySQL and SQL Server (On-Site)
ENTERPRISE
USD 65
User/Month
Revenue Line Item Level Opportunity Tracking Forecasting
Product Level Quotes
Advanced Workflow
Role-based Views
100 Concurrent Customer Self-service Portal Users
SQL-Based Reporting Access
Support for Oracle and DB2 (On-Site)
12x5 (hours/days) Email and Phone Support
60GB storage
ULTIMATE
USD 150
User/Month
24x7 support
Assigned Technical Account Manager
250GB storage
Up to 5 sandbox instances (On-Demand)
Free
USD 0
User/Month
Email Marketing
Autoresponders
Email Broadcast
Sequences
Lead Grabbers
Landing Pages
CRM
Helpdesk
Live Chat
Basic
USD 14.99
User/Month
Free Plus:
Email Templates
Web Pop ups
Landing Page Builder
Lead Scoring
Conversational Inbox
SMS Marketing
3rd Party Integrations
Social Suite
Tag Manager
Growth
USD 49.99
User/Month
Basic Plus:
Marketing Automation
Push Notifications
Site Messages
Broadcast A/B Testing
Landing Page A/B Testing
Custom Domain
Call Records
Service Automation
Products
Proposals
Pro
USD 79.99
User/Month
Growth Plus:
Marketing Automation
Web Analytics
Proposal Analytics
SSO
Role Management
Goals
Custom Reporting
Dedicated Account Manager
Uptime SLA
Phone Support
Customer Support
The quality and timeliness of support are important parameters when comparing SugarCRM with Microsoft Dynamics CRM. SugarCRM offers Email, Phone, Live Support and Training to its customers, while Microsoft Dynamics CRM provides Email.
phone
live support
training
phone
live support
tickets
Languages Supported
SugarCRM and Microsoft Dynamics CRM are supported in the following languages.
English
English
English
Typical Customer
The target customer base of SugarCRM vs Microsoft Dynamics CRM is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Freelancer
Startups
SMEs
Agencies
Video
To gain a better understanding of how these SugarCRM and Microsoft Dynamics CRM work, you can check out the videos below. Browse through the videos and make the right choice.
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