In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of SugarCRM versus Microsoft Dynamics CRM. To get better insight, here’s how users have rated these products. SugarCRM is rated 4.8 while Microsoft Dynamics CRM is rated 4.7.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of SugarCRM and Microsoft Dynamics CRM for better insights.

Awards

SugarCRM and Microsoft Dynamics CRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

SugarCRM Award
SugarCRM Award
SugarCRM Award

Payment Type

Below is the comparison of the starting price and payment method of SugarCRM and Microsoft Dynamics CRM. You can purchase SugarCRM with User/Month payment plans. Whereas, Information related to the payment plans of Microsoft Dynamics CRM is unavailable. SugarCRM provides a free trial whereas, Microsoft Dynamics CRM does not provide a free trial.

Free Trial

Monthly

Free Trial

Both

Free Trial

Monthly

Features

Compare between SugarCRM and Microsoft Dynamics CRM based on their key features and functionalities to pick the right one for your business.

Accounting

Capture Leads from Twitter/Facebooks

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

On-Demand (SaaS)

Partner Cloud (VAR or Service Provider)

Products & Price Books

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Territory Management

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Sales Force Automation

Read More

Customer Support

Email Integration

Lead Generation

Marketing Automation

Marketing Collateral

Project Management

Supplier and Purchase Order Management

Solution Management

Sales Tracking

Opportunity Management

Lead Management

Workflow Management

Call Center Management

Campaign Management

Web Forms

Proposal Management

Interaction Tracking

Landing Pages

Read More

Email Integration

Lead Generation

Marketing Automation

Task Management

Lead Management

Contact Management

Referral Tracking

Social Media Integration

Workflow Management

Forecasting

Lead Scoring

Web Forms

Search Marketing

Landing Pages

Interaction tracking

Email Marketing

Sales pipeline management

Reporting/Analytics

Segmentation

Calendar/Reminder System

Internal Chat Integration

Quotes/Proposals

Marketing Automation Integration

Online Calendar

Read More

User Ratings

Based on all the user reviews and ratings received by SugarCRM and Microsoft Dynamics CRM in CRM Software category, we've provided an average user rating for each software below. SugarCRM has 6 reviews while Microsoft Dynamics CRM has 6 reviews

Harsh

Sugar CRM best

Pros

Functionality and easy to use

Cons

Repetitive entries

Read all 6 reviews

Silky Singla

Microsoft Dynamics CRM

Pros

Data Unification is one the best features about this product.

Cons

Product is pricey as compared to market competitor products

Read all 6 reviews

Alex

One of the best CRM and Marketing tool

Pros

Though it has many features that are good. I like the easy way of creating templates and landing pages and automating everything using automations

Cons

I never felt of any such feature that needs to be improved but certainly they can work on adding new features.

Read all 20 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. SugarCRM is available on Windows, Linux, Macintosh desktop platforms and IOS, Android mobile platforms. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

Macintosh

IOS

Android

Web App

Windows

IOS

Android

Web App

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of SugarCRM vs Microsoft Dynamics CRM with the following detailed pricing plan info. SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE. On the other hand, Microsoft Dynamics CRM has not provided information about its pricing.

PROFESSIONAL

USD 40

User/Month

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Get Pricing

ENTERPRISE

USD 65

User/Month

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Get Pricing

ULTIMATE

USD 150

User/Month

24x7 support

Assigned Technical Account Manager

250GB storage

Up to 5 sandbox instances (On-Demand)

Get Pricing
Compare Price Quotes

Free

USD 0

User/Month

Email Marketing

Autoresponders

Email Broadcast

Sequences

Lead Grabbers

Landing Pages

CRM

Helpdesk

Live Chat

Get Pricing

Basic

USD 14.99

User/Month

Free Plus:

Email Templates

Web Pop ups

Landing Page Builder

Lead Scoring

Conversational Inbox

SMS Marketing

3rd Party Integrations

Social Suite

Tag Manager

Get Pricing

Growth

USD 49.99

User/Month

Basic Plus:

Marketing Automation

Push Notifications

Site Messages

Broadcast A/B Testing

Landing Page A/B Testing

Custom Domain

Call Records

Service Automation

Products

Proposals

Get Pricing

Pro

USD 79.99

User/Month

Growth Plus:

Marketing Automation

Web Analytics

Proposal Analytics

SSO

Role Management

Goals

Custom Reporting

Dedicated Account Manager

Uptime SLA

Phone Support

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing SugarCRM with Microsoft Dynamics CRM. SugarCRM offers Email, Phone, Live Support and Training to its customers, while Microsoft Dynamics CRM provides Email.

phone

email

live support

training

email

phone

email

live support

tickets

Languages Supported

SugarCRM and Microsoft Dynamics CRM are supported in the following languages.

English

English

English

Typical Customer

The target customer base of SugarCRM vs Microsoft Dynamics CRM is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Freelancer

Startups

SMEs

Agencies

Video

To gain a better understanding of how these SugarCRM and Microsoft Dynamics CRM work, you can check out the videos below. Browse through the videos and make the right choice.

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