In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of SysAid versus osTicket. To get better insight, here’s how users have rated these products. SysAid is rated 4.8 while osTicket is rated 4.5.
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Plans and Pricing
Compare pricing of SysAid vs osTicket with the following detailed pricing plan info.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of SysAid and osTicket for better insights.
Awards
SysAid and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of SysAid and osTicket. Information related to the payment plans of SysAid is unavailable. Whereas, Information related to the payment plans of osTicket is unavailable. SysAid provides a free trial whereas, osTicket does not provide a free trial.
Free Trial
Yearly
Free Trial
Monthly
Yearly
Features
Compare between SysAid and osTicket based on their key features and functionalities to pick the right one for your business.
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Self Service Portal
Real Time Monitoring
Workflow Management
Collaboration
Document Management
Email Integration
Customer DataBase
Self Service Portal
Live chat system
Billing & Invoicing
Knowledge Base
Automated Routing
Contract Management
Service Desk (ITIL ITSM)
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
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Overall Ratings
Compare how SysAid stacks up against osTicket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by SysAid and osTicket in Help Desk Software category, we've provided an average user rating for each software below. SysAid has 5 reviews while osTicket has 2 reviews
Good and essential tool for ticketing purpose
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement
Cons
It logs you out every 10 mins if not in use.
No reviews yet. Be the first to review
Write a reviewThe use of Hubspot CRM
Pros
There are a number of them. The integration, marketing tools,and socials
Cons
Display of the features should be improved or simplified,other features can also be added
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. SysAid is available on Windows, MacOs desktop platforms. osTicket is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing SysAid with osTicket. SysAid offers Email, Phone, Live Support, Training and Tickets to its customers, while osTicket provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
training
Languages Supported
SysAid and osTicket are supported in the following languages.
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
English
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of SysAid vs osTicket is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Freelancer
Startups
SMEs
Agencies
Integrations
Find out which tools SysAid and osTicket integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
(Not Provided by Vendor)
Drift
PandaDoc
Proposify
SalesForce
Seventh Sense
Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these SysAid and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details SysAid and osTicket and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
HubSpot
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