Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Talkdesk is headquartered at Array , while RingCentral is headquartered at Belmont. Choosing software like Talkdesk or RingCentral requires thorough contemplation and comparing key factors. The question remains - Talkdesk vs. RingCentral - which is the superior option? Check out the in-depth comparison now!
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Talkdesk and RingCentral for better insights.
Awards
Talkdesk and RingCentral have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Talkdesk and RingCentral. You can purchase Talkdesk with Agent/Month payment plans. Whereas, RingCentral provides User/Month payment plans.
Monthly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Talkdesk and RingCentral based on their key features and functionalities to pick the right one for your business.
(Not Provided by Vendor)
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
Employee Self Service Management
Knowledge Management
Applicant tracking
Employee Management
Employee Scheduling
Project Planning
Billing & Invoicing
360 Degree Feedback
Feedback Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Talkdesk and RingCentral in Call Center Software category, we've provided an average user rating for each software below. Talkdesk has received no reviews while RingCentral has 1 review
No reviews yet. Be the first to review
Write a reviewRahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
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Pros
More impressive, most impressive ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Cons
ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Talkdesk is available on Windows, Macintosh desktop platforms. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
Windows
Macintosh
IOS
Android
Web App
Windows
Plans and Pricing
Compare pricing of Talkdesk vs RingCentral with the following detailed pricing plan info. Talkdesk comes in 3 packages: Express, Professional, Enterprise. On the other hand, RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate.
Express
USD 25
Agent/Month
Up to 10 agents
Basic call center functionality
Email support
Includes 1 CRM or Helpdesk Integration
Professional
USD 65
Agent/Month
Up to 100 agents
Advanced contact center functionality
Omnichannel: Phone & SMS
Up to 2 integrations with business apps (Salesforce plus 1 integration)
Email support
Enterprise
USD 125
Agent/Month
Unlimited agents
Advanced contact center functionality
Omnichannel: Phone & SMS
Unlimited integrations
Phone & email support
Custom storage of call recordings
API access & support
Dedicated account manager
Service level agreement
Regular
USD 20
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 25
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 35
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 50
User/Month
All feature in Premium
Voicemail-to-text
Customer Support
The quality and timeliness of support are important parameters when comparing Talkdesk with RingCentral. Talkdesk offers Email, Phone, Training and Tickets to its customers, while RingCentral provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Talkdesk and RingCentral are supported in the following languages.
English
Dutch
English
French
English
Typical Customer
The target customer base of Talkdesk vs RingCentral is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Talkdesk and RingCentral work, you can check out the videos below. Browse through the videos and make the right choice.
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