As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of TeamSupport and EcholoN. For a better product experience, TeamSupport offers customer support on Email, Phone, Live Support, Training and Tickets and EcholoN offers customer support on Email, Phone, Live Support, Training and Tickets.

Plans and Pricing

Compare pricing of TeamSupport vs EcholoN with the following detailed pricing plan info. TeamSupport comes in 2 packages: Enterprise, Support Desk. On the other hand, EcholoN comes in 1 packages: EcholoN Express.

Enterprise
$ 65

Agent/Month/Billed Annually

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Support Desk
$ 50

Agent/Month/Billed Annually

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EcholoN Express
$ 5500

One Time

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of TeamSupport and EcholoN for better insights.

Awards

TeamSupport and EcholoN have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

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TeamSupport Award
TeamSupport Award

Payment Type

Below is the comparison of the starting price and payment method of TeamSupport and EcholoN. You can purchase TeamSupport with Agent/Month/Billed Annually payment plans. Whereas, EcholoN provides One Time payment plans. TeamSupport provides a free trial whereas, EcholoN does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Onetime(Perpetual license)

Transaction

Monthly

Yearly

Features

Compare between TeamSupport and EcholoN based on their key features and functionalities to pick the right one for your business.

Asset Management

Case Management

Contact Manager

Customer Management

Customer Support

Developer API

Email Integration

Email Templates

Inventory Management

Knowledge Management

On-Demand (SaaS)

Private Cloud

Product Database

Project Management

Solution Management

Task Management

Time Tracking

Mobile App

Contact Management

Customer DataBase

Customizable Branding

Live chat system

Workflow Management

Collaboration

Email Management

Inventory Tracking

Multi-Location

Real Time Reporting

Issue Management

Ad Hoc Reports

Dashboard

Software Inventory

Analytics

Call Logging

Escalation Management

Version Control

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Known Issue Management

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Service Level Management

Service Level Agreement (SLA) Management

Third Party Integration

To-Do List

Calendar Management

Client Portal

Routing

Customizable Dashboard

Event-Based Notifications

Contact Database

Customizable Templates

Real Time Analytics

Rules-Based Workflow

Client Management

Interaction Tracking

Customization

Member Portal

Enterprise Asset Management

Client / Property Matching

Multi-Channel Communication

Data Analysis

Trend / Problem Indicators

Omnichannel Communication

Event Triggered Email

Complaint Monitoring

Multi-Account Management

Asset Tracking

Mobile Access

Group Management

Chat / Messaging

Auto-Responders

Usage Reporting

Customer Service Analytics

Customer Support Tracking

Notes Management

Online Ticketing

Email integration

Integrations

CRM Integration

Interaction tracking

Knowledge Base

Access control

Third party integrations

Client database

Self Service Portal

Search

Customizable branding

Data Import / Export

Live Chat

Reports

Client Tracking

Saas helpdesk software

Appointment Reminders

Account Alerts

Health Score

Usage Tracking / Analytics

Prioritization

Action Management

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Canned Responses

Create Subtasks

Real Time Chat

Access Controls/Permissions

Role Based Access Control

Reporting and Analytics

Reporting and Dashboards

Trouble Ticketing

Text Editor

Knowledge Base Management

IT Asset Management

Visual Notifications

Report Export

Workflow Configuration

Internal Chat Integration

Account Management

Pre-built Templates

Customer Profiles

Real Time Editing

Case Notes

Communication Tracking

Search/Filter

Knowledge Library

Real-time Chat

User Interaction Tracking

Queue Management

Alerts / Escalation

Contact Import/Export

WYSIWYG Email Editor

Text Messaging

Recurring Issues

Team Assignments

Customer Surveys

Ticket/Issue Tracking

Calendar Sync

Ticketing

Group Posting

WYSIWYG Rich Text Editing

Public Dashboards

Visual Analytics

Widgets

Customer Complaint Tracking

Activity Log

Tagging

SLA Management

Hardware Inventory

Complaint Classification

Two-Way Communication

SLA Monitoring

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Asset Management

Audit Trail

Case Management

CRM

Customer Management

Event Management

Help Desk

Inventory Management

Knowledge Management

Project Management

Survey Management

Task Management

Time Tracking

Training Management

Vendor Management

Appointment Management

Call Center

Territory Management

Opportunity Management

Catalog Management

Contractor Management

Lead Management

Contact Management

Dispatching

Inventory control

Product configurator

Customer DataBase

Barcode Scanning

User Management

Employee Management

Equipment Management

Call Management

Field Sales Management

Performance Metrics

Referral Tracking

Recruiting Management

Onboarding

Self Service Portal

Assignment Management

Customizable Branding

Offline Form

Workflow Management

Compliance Management

Collaboration

Document Indexing

Electronic Signature

Email Management

Bills of Material

Inventory Tracking

Supplier Management

Issue Management

Percent-Complete Tracking

Portfolio Management

Requirements Management

Resource Management

Barcoding / RFID

360 Degree Feedback

Feedback Management

Surveys & Feedback

Dashboard

Call Center Management

Call Monitoring

Activity Tracking

Order Management

Software Inventory

Returns Management

Analytics

Knowledge Base

Blended Call Center

Escalation Management

Inbound Call Center

Outbound Call Center

Approval Process Control

Alerts/Escalation

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Third Party Integration

To-Do List

Audit Management

Corrective Actions (CAPA)

Risk Management

Process Management

Calendar Management

HIPAA Compliance

Driver Management

Inspection Management

Maintenance Scheduling

Maintenance Tracking

Parts Management

Vehicle Tracking

Requisition Management

Instant Retrieval

Time & Expense Tracking

Event-Based Notifications

History Tracking

ACH Check Transactions

Contact Database

Backlog Management

Rules-Based Workflow

Data Management

Invoice Processing

Service History

Warranty Management

Service Management

Asset Lifecycle Management

Cost Tracking

Multi-User

Client Management

Data Mapping

Team Management

Interaction Tracking

Configuration Management

Change Management

Member Portal

Distribution Management

Customer Segmentation

Incident Reporting

Subcontractor Management

Facility Scheduling

Push Notifications

Device management

Curriculum Management

Facility Management

Response Management

Maintenance Management

Employee Lifecycle Management

Communication Management

Traceability

Release Management

Service Catalog Management

Employee Tracking

Time / Task Reporting

Asset Tracking

Key & Lock Management

Mobile Access

Preventive Maintenance

Service History Tracking

Technician Management

For Sales

Fixed Asset Management

Event Tracking

Two-Factor Authentication

Risk Assessment

Environmental Compliance

ISO Compliance

Sarbanes-Oxley Compliance

Repair Tracking

Usage Reporting

Customer Accounts

Skills Tracking

Quality Control

Customer Support Tracking

Computer Aided Dispatch

Emergency Dispatch

Approval Workflow

Completion Tracking

Full Text Search

Reporting & statistics

Import/Export Data

Customizable invoices

GPS tracking

Search

Data Integration

Live Chat

Mobile Survey

Drag & Drop

Data Collection

Big Data Analytics

Saas helpdesk software

Corrective / Preventive Actions

Industrial Safety Management

Safety Risk Assessment

Equipment Tracking

Report Templates

Customer Lifecycle Management

Room Scheduling

Customer Portal

Prioritization

Action Management

Multi-Channel Collection

Text Analysis

Trend Analysis

Employee Database

Reporting/Analytics

Geo Targeting

Data Migration

Cost-to-Completion Tracking

Change Calendar

Change Planning

Diagramming

Content Management

Location Tracking

Chatbot

For Healthcare

Process/Workflow Automation

Code-free Development

Complaint Management

Knowledge Base Management

IT Asset Management

Mobile Notifications

Purchase Order Management

Fleet Management

Time Clock

Time & Attendance

Root-Cause Diagnosis

Trace individual transactions

Web Services

Material Management

For Mobile

User Journeys

For Healthcare Facilities

Payment Collection in the Field

Warranty Tracking

Corrective and Preventive Actions (CAPA)

Contract Lifecycle Management

Disposal Tracking

Contract Negotiation

Customer Profiles

GDPR Compliance

Relationship Mapping

AI / Machine Learning

Electronic Forms

Virtual Assistant

On-Screen Chats

Multi-Language

Remote Document Access

Cataloging/Categorization

License Management

On-Demand Communications

Image Exporting

Labeling

Map Creation

Annotations

Data Capture and Transfer

Data Entry

Text Editing

Multi-Channel Publishing

Contractor Database

Work Hour Tracking

Contract/License Management

Chat/Messaging

Channel Attribution

Customer Journey Mapping

ROI Tracking

Queue Management

Alerts / Escalation

Issue Auditing

Recurring Issues

Ticket/Issue Tracking

KPIs

For Manufacturers

Multifactor Authentication

Single Sign On

User Provisioning

Issue Scheduling

Iteration Planning

Customer Complaint Tracking

Quality Assurance Management

Thresholds

CMDB

SLA Management

Password Reset

Identity Federation

Mobile Authentication

Application Portfolio Management

Production Tracking

Maintenance History

Parts Inventory Management

IT Budgeting

Hardware Inventory

Multiple System Support

Service Reporting

Troubleshooting Reports

Workflow Approval

Complaint Classification

QR Codes

Preventive Maintenance Scheduling

Software License Management

Predictive Maintenance

Two-Way Communication

Equipment Maintenance

Investigation Management

Service Request Management

For Field Service

Commercial / Industrial

Scheduled Messaging

Service Catalog

Customer Service History

SLA Monitoring

Checklists & Inspections

Cost Database

Repair Management

Forms Automation

Cost Accounting

Notification Scheduling

Timeline Management

Multiple Scripts

Automatic Scans

Device Auto Discovery

Impact Management

Diagnostic Testing

Behavior-Based Acceleration

Cross Reference System

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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Overall Ratings

Compare how TeamSupport stacks up against EcholoN in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by TeamSupport and EcholoN in Help Desk Software category, we've provided an average user rating for each software below. TeamSupport has received no reviews while EcholoN has 9 reviews

No reviews yet. Be the first to review

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Rolf Z.

EcholoN in use as helpdesk system, CMDB and more

Pros

Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process.

Cons

We are always able to implement all requirements: Either alone or together with mIT solutions

Read all 9 reviews
Iqra Khadim

Review for freshdesk

Pros

Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.

Cons

I have not know yet any product useless on this platform. You should try made your team more cooperative.

Read all 24 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. TeamSupport is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. EcholoN is available on Web App, Windows, MacOs desktop platforms and IOS mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing TeamSupport with EcholoN. TeamSupport offers Email, Phone, Live Support, Training and Tickets to its customers, while EcholoN provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

TeamSupport and EcholoN are supported in the following languages.

English

English

French

German

Italian

Spanish

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of TeamSupport vs EcholoN is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools TeamSupport and EcholoN integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Slack

Jira

Hubspot

(Not Provided by Vendor)

Video

To gain a better understanding of how these TeamSupport and EcholoN work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details TeamSupport and EcholoN and learn how they operate. Explore the company name, its location, and more!

Company Name :

TeamSupport

Website :

Visit Website

Company Name :

mIT solutions GmbH

Headquarter :

Borstel-Hohenraden

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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