Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by TeamSupport and EcholoN. The critical question remains: TeamSupport versus EcholoN - which is better? TeamSupport offers robust features such as self service portal, customer management and email integration while EcholoN has features like knowledge base, self service portal and email integration.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of TeamSupport vs EcholoN with the following detailed pricing plan info. TeamSupport comes in 2 packages: Enterprise, Support Desk. On the other hand, EcholoN comes in 1 packages: EcholoN Express.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between TeamSupport and EcholoN based on their key features and functionalities to pick the right one for your business.
- Self Service Portal
- Customer Management
- Email Integration
- Mobile Access
- Live Chat
- Customizable Workflows
- Role Based Access Control
- Custom Fields
- Product Database
- Developer Api
- Multi Channel Support
- Api Access
- Knowledge Base
- Time Tracking
- Reporting And Analytics
- Self Service Portal
- Customer Management
- Email Integration
- Mobile Access
- Live Chat
- Customizable Workflows
- Role Based Access Control
- Custom Fields
- Product Database
- Developer Api
- Multi Channel Support
- Api Access
- Knowledge Base
- Time Tracking
- Reporting And Analytics
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of TeamSupport and EcholoN for better insights.
Awards
TeamSupport and EcholoN have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by TeamSupport and EcholoN in Help Desk Software category, we've provided an average user rating for each software below. TeamSupport has received no reviews while EcholoN has 9 reviews
No reviews yet. Be the first to review
Write a ReviewPros
user-friendly, powerful
Posted by - Jan Bockisch
Pros
In the beginning, we were looking for an uncomplicated internal helpdesk system, and during SYSTEMS 2004, the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Self-help for customers / Web Services, Knowledgebase, Asset Management, and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, device and location management, product generation including serial numbers and barcodes, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of emails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customized for each client, and regular updates and contemporary innovations are available without restrictions.
Posted by - Pascal B.
Cons
The text you provided is none. There are no grammatical errors to correct in this text.
Posted by - Bernd Michael
Cons
UserClient is too overloaded for some users, but you can also use the WebClient for that. No automatic database archiving; the database grows quickly (depending on the application, of course).
Posted by - Andree Schönfeld
Specifications
Check out the specifications of TeamSupport and EcholoN. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of TeamSupport and EcholoN. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these TeamSupport and EcholoN work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details TeamSupport and EcholoN and learn how they operate. Explore the company name, its location, and more!
TeamSupport
mIT solutions GmbH
Borstel-Hohenraden
Alternatives
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FAQs
TeamSupport and EcholoN cater to which types of businesses?
TeamSupport is suitable for Startups, Enterprises & SMBs, whereas EcholoN is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do TeamSupport and EcholoN offer a free trial?
Yes, TeamSupport and EcholoN provide a free trial to its users.
What level of customer support can I expect from TeamSupport and EcholoN?
TeamSupport provides customer support over various channels including phone, email, live support and tickets, and EcholoN provides customer support over phone, email, live support and more.
For what other purposes can TeamSupport and EcholoN be used?
Apart from being a Help Desk software, TeamSupport can be used as a crm software, ticketing management software, complaint management system and customer experience management software, while EcholoN can be utilized as a help desk software, field service management software and customer service software.
What are the key features of TeamSupport and EcholoN?
Key features of TeamSupport include ticket management, customer management, knowledge base, self service portal, reporting and analytics, sla management, while EcholoN offers features, such as ticket management, knowledge base, self service portal, automated workflows.
TeamSupport
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