Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Touch Point Help Desk vs. Freshdesk all in one place to simplify your decision-making process. Touch Point Help Desk is rated 4.7 while Freshdesk is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Touch Point Help Desk vs Freshdesk with the following detailed pricing plan info. Touch Point Help Desk has not provided information about its pricing. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Touch Point Help Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.
- Service Desk (itil Itsm)
- Live Chat
- Community Forums
- Help Desk Management
- Self Service Portal
- Automated Routing
- Email Integration
- Role Based Access Control
- Known Issue Management
- Third Party Integrations
- Sla Management
- User Management
- Live Chat System
- Billing & Invoicing
- Multi Channel Support
- Service Desk (itil Itsm)
- Live Chat
- Community Forums
- Help Desk Management
- Self Service Portal
- Automated Routing
- Email Integration
- Role Based Access Control
- Known Issue Management
- Third Party Integrations
- Sla Management
- User Management
- Live Chat System
- Billing & Invoicing
- Multi Channel Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Touch Point Help Desk and Freshdesk for better insights.
Awards
Touch Point Help Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Touch Point Help Desk and Freshdesk in Help Desk Software category, we've provided an average user rating for each software below. Touch Point Help Desk has 3 reviews while Freshdesk has 26 reviews
Pros
Live chat is the best feature. I just need to make a few clicks here and there, and the account reports are shared.
Posted by - Alen
Cons
I didn’t find any cons in the software. Liked it very much.
Posted by - Alen
Pros
Centralized ticketing
Posted by - Deepak Mehta
Cons
Integration of Artificial Intelligence.
Posted by - Deepak Mehta
Specifications
Check out the specifications of Touch Point Help Desk and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Touch Point Help Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Touch Point Help Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!
Cogent
Alternatives
FAQs
Touch Point Help Desk and Freshdesk cater to which types of businesses?
Touch Point Help Desk is suitable for Startups, SMBs & Mid-Market, whereas Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer.
Which is the better option between Touch Point Help Desk and Freshdesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Touch Point Help Desk.
Do Touch Point Help Desk and Freshdesk offer a free trial?
Yes, Touch Point Help Desk and Freshdesk provide a free trial to its users.
What level of customer support can I expect from Touch Point Help Desk and Freshdesk?
Touch Point Help Desk provides customer support over various channels including email, and Freshdesk provides customer support over phone, email, live support and more.
For what other purposes can Touch Point Help Desk and Freshdesk be used?
Apart from being a Help Desk software, Touch Point Help Desk can be used as a help desk software, any industry software, service desk management software and customer service software, while Freshdesk can be utilized as a crm software, quality management software and ticketing management software.
Freshdesk
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