In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Touch Point Help Desk versus Help Scout. To get better insight, here’s how users have rated these products. Touch Point Help Desk is rated 4.7 while Help Scout is rated 3.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Touch Point Help Desk vs Help Scout with the following detailed pricing plan info. Touch Point Help Desk has not provided information about its pricing. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Touch Point Help Desk and Help Scout based on their key features and functionalities to pick the right one for your business.
- Knowledge Base
- Role Based Access Control
- Self Service Portal
- Sla Management
- Billing & Invoicing
- Automated Routing
- Community Forums
- Service Level Management
- Reporting And Analytics
- User Management
- Email Integration
- Service Catalog
- Live Chat System
- Incident Management
- Self Service Portal
- Knowledge Base
- Role Based Access Control
- Self Service Portal
- Sla Management
- Billing & Invoicing
- Automated Routing
- Community Forums
- Service Level Management
- Reporting And Analytics
- User Management
- Email Integration
- Service Catalog
- Live Chat System
- Incident Management
- Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Touch Point Help Desk and Help Scout for better insights.
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Awards
Touch Point Help Desk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Touch Point Help Desk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Touch Point Help Desk has 3 reviews while Help Scout has 1 review
Pros
Live chat is the best feature. I just need to make a few clicks here and there, and the account reports are shared.
Posted by - Alen
Cons
I didn’t find any cons in the software. Liked it very much.
Posted by - Alen
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Specifications
Check out the specifications of Touch Point Help Desk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Touch Point Help Desk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Touch Point Help Desk and Help Scout and learn how they operate. Explore the company name, its location, and more!
Cogent
Help Scout
Boston
Alternatives
FAQs
Yes, Touch Point Help Desk and Help Scout provide a free trial to its users.
Key features of Touch Point Help Desk include ticket management, knowledge base, self service portal, automated workflows, sla management, reporting and analytics, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.
Touch Point Help Desk provides customer support over various channels including email, and Help Scout provides customer support over email, tickets and more.
Touch Point Help Desk is suitable for Startups, SMBs & Mid-Market, whereas Help Scout is suitable for Startups, SMBs & Freelancer.
Apart from being a Help Desk software, Touch Point Help Desk can be used as a help desk software, any industry software, service desk management software and customer service software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.
Touch Point Help Desk
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