In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Touch Point Help Desk versus Web Help Desk. To get better insight, here’s how users have rated these products. Touch Point Help Desk is rated 4.7 while Web Help Desk is rated 4.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Touch Point Help Desk vs Web Help Desk with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Touch Point Help Desk and Web Help Desk based on their key features and functionalities to pick the right one for your business.
- Automated Workflows
- Incident Management
- Community Forums
- Reporting And Analytics
- Customizable Dashboards
- Ticket Management
- Third Party Integrations
- Email Integration
- Known Issue Management
- Service Level Management
- Customer Satisfaction Surveys
- Problem Management
- Self Service Portal
- Help Desk Management
- Knowledge Base
- Automated Workflows
- Incident Management
- Community Forums
- Reporting And Analytics
- Customizable Dashboards
- Ticket Management
- Third Party Integrations
- Email Integration
- Known Issue Management
- Service Level Management
- Customer Satisfaction Surveys
- Problem Management
- Self Service Portal
- Help Desk Management
- Knowledge Base
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Touch Point Help Desk and Web Help Desk for better insights.
Awards
Touch Point Help Desk and Web Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Touch Point Help Desk and Web Help Desk in Help Desk Software category, we've provided an average user rating for each software below. Touch Point Help Desk has 3 reviews while Web Help Desk has 1 review
Pros
Live chat is the best feature. I just need to make a few clicks here and there, and the account reports are shared.
Posted by - Alen
Cons
I didn’t find any cons in the software. Liked it very much.
Posted by - Alen
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
Specifications
Check out the specifications of Touch Point Help Desk and Web Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Touch Point Help Desk and Web Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Touch Point Help Desk and Web Help Desk and learn how they operate. Explore the company name, its location, and more!
Cogent
SolarWinds Worldwide LLC.
Austin
Alternatives
FAQs
Which is the better option between Touch Point Help Desk and Web Help Desk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Touch Point Help Desk has an advantage over Web Help Desk.
Do Touch Point Help Desk and Web Help Desk offer a free trial?
Yes, Touch Point Help Desk and Web Help Desk provide a free trial to its users.
For what other purposes can Touch Point Help Desk and Web Help Desk be used?
Apart from being a Help Desk software, Touch Point Help Desk can be used as a help desk software, any industry software, service desk management software and customer service software, while Web Help Desk can be utilized as a help desk software, complaint management system and change management tools.
What are the key features of Touch Point Help Desk and Web Help Desk?
Key features of Touch Point Help Desk include ticket management, knowledge base, self service portal, automated workflows, sla management, reporting and analytics, while Web Help Desk offers features, such as ticket management, asset management, knowledge base, sla management.
Touch Point Help Desk and Web Help Desk cater to which types of businesses?
Touch Point Help Desk and Web Help Desk both cater to Startups, SMBs & Mid-Market.
Touch Point Help Desk
