In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Touch Point Help Desk versus Zendesk. To get better insight, here’s how users have rated these products. Touch Point Help Desk is rated 4.7 while Zendesk is rated 4.7.
You May Also Like
Featured products that are similar to the ones you selected below.
All Help Desk Software Products ›››
Plans and Pricing
Compare pricing of Touch Point Help Desk vs Zendesk with the following detailed pricing plan info. Touch Point Help Desk has not provided information about its pricing. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Touch Point Help Desk and Zendesk for better insights.
Awards
Touch Point Help Desk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Touch Point Help Desk and Zendesk. Information related to the payment plans of Touch Point Help Desk is unavailable. Whereas, Zendesk provides Agent/Month payment plans. Touch Point Help Desk provides a free trial whereas, Zendesk does not provide a free trial.
Free Trial
Onetime
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Touch Point Help Desk and Zendesk based on their key features and functionalities to pick the right one for your business.
Self Service Portal
Live chat system
Billing & Invoicing
Knowledge Base
Automated Routing
Community Forums
Contract Management
Known Issue Management
Service Desk (ITIL ITSM)
Ticket Management
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
Still Confused to find the best software?
Overall Ratings
Compare how Touch Point Help Desk stacks up against Zendesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Touch Point Help Desk and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Touch Point Help Desk has 3 reviews while Zendesk has 22 reviews
A very reliable detection, reporting and resolution of a problem
Pros
Live chat is the best feature. I just need to make few clicks here and there and the account reports are shared
Cons
I didn’t find any cons in the software. Liked it very much.
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Touch Point Help Desk is available on Web App desktop platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Touch Point Help Desk with Zendesk. Touch Point Help Desk offers Email to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
training
Languages Supported
Touch Point Help Desk and Zendesk are supported in the following languages.
(Not Provided by Vendor)
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Typical Customer
The target customer base of Touch Point Help Desk vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Touch Point Help Desk and Zendesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Gmail
Video
To gain a better understanding of how these Touch Point Help Desk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Touch Point Help Desk and Zendesk and learn how they operate. Explore the company name, its location, and more!
Cogent
More Comparisons
Alternatives
