Choosing the right Call Tracking Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Twilio and Grandstream. The critical question remains: Twilio versus Grandstream - which is better? Twilio offers robust features such as Customer Support, Contact Management and Call Recording while Grandstream has features like Call Recording, Call Logging and Audio / Video Conferencing.

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Plans and Pricing

Compare pricing of Twilio vs Grandstream with the following detailed pricing plan info.

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Bronze
$ 20

User/Month

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Silver
$ 30

User/Month

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Platinum
$ 35

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Twilio and Grandstream for better insights.

 Twilio Screenshot
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Awards

Twilio and Grandstream have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Tracking Software category.

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 Twilio Award

Payment Type

Below is the comparison of the starting price and payment method of Twilio and Grandstream. Information related to the payment plans of Twilio is unavailable. Whereas, Information related to the payment plans of Grandstream is unavailable.

Transaction

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between Twilio and Grandstream based on their key features and functionalities to pick the right one for your business.

Customer Support

Contact Management

Call Recording

Analytics

Scheduling

Manage Contacts

Call Reporting

Keyword Tracking

Conversion Tracking

Call Recording

Call Logging

Audio / Video Conferencing

Call Transfer

CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

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Overall Ratings

Compare how Twilio stacks up against Grandstream in terms of ratings and user experience. Select the Call Tracking software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Twilio and Grandstream in Call Tracking Software category, we've provided an average user rating for each software below. Twilio has 1 review while Grandstream has not received any reviews. Be the first one to write Grandstream review

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Vishal Prasad

Ease to access and call quality is awesome

Pros

CallHippo is very user friendly and provides very good quality connectivity.

Cons

CallHippo Only needs to work on Dialer graphics and User Interface for better experience.

Read all 69 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Tracking Software. Twilio is available on Windows, MacOs desktop platforms. Grandstream is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

Web App

Windows

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Twilio with Grandstream. Twilio offers Email, Phone, Live Support, Training and Tickets to its customers, while Grandstream provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Twilio and Grandstream are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Twilio vs Grandstream is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these Twilio and Grandstream work, you can check out the videos below. Browse through the videos and make the right choice.

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Company Details

Get insight into the company details Twilio and Grandstream and learn how they operate. Explore the company name, its location, and more!

Company Name :

Twilio

Headquarter :

California

Website :

Visit Website

Company Name :

Grandstream Networks

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

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