In search of the ideal Call Tracking Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Twilio versus NovelVox Agent Desktop. To get better insight, here’s how users have rated these products. Twilio is rated 5.0 while NovelVox Agent Desktop is rated 5.0.
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Plans and Pricing
Compare pricing of Twilio vs NovelVox Agent Desktop with the following detailed pricing plan info.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Twilio and NovelVox Agent Desktop for better insights.
Awards
Twilio and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Tracking Software category.
Payment Type
Below is the comparison of the starting price and payment method of Twilio and NovelVox Agent Desktop. Information related to the payment plans of Twilio is unavailable. Whereas, Information related to the payment plans of NovelVox Agent Desktop is unavailable.
Transaction
Onetime(Perpetual license)
Free Trial
Monthly
Features
Compare between Twilio and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.
Customer Support
Contact Management
Call Recording
Analytics
Scheduling
Manage Contacts
Call Reporting
Keyword Tracking
Conversion Tracking
CRM
CRM integration
Call Center
Call Monitoring
Analytics
Call Logging
Call Scripting
Call Sharing
Call Reporting
Call Results
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
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Overall Ratings
Compare how Twilio stacks up against NovelVox Agent Desktop in terms of ratings and user experience. Select the Call Tracking software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Twilio and NovelVox Agent Desktop in Call Tracking Software category, we've provided an average user rating for each software below. Twilio has 1 review while NovelVox Agent Desktop has 3 reviews
No reviews yet. Be the first to review
Write a reviewIncreased work efficiency and call resolution
Pros
NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time.
Cons
Nothing as such
Disappointed
Pros
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Cons
Tech support should have been able to solve my issue without me creating and paying for a second account.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Tracking Software. Twilio is available on Windows, MacOs desktop platforms. NovelVox Agent Desktop is available on Windows, MacOs desktop platforms.
Windows
MacOs
Windows
MacOs
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Twilio with NovelVox Agent Desktop. Twilio offers Email, Phone, Live Support, Training and Tickets to its customers, while NovelVox Agent Desktop provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Twilio and NovelVox Agent Desktop are supported in the following languages.
English
Arabic
English
English
Typical Customer
The target customer base of Twilio vs NovelVox Agent Desktop is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Agencies
Enterprises
Startups
Enterprises
SMEs
Integrations
Find out which tools Twilio and NovelVox Agent Desktop integrate with and make the right choice. Get the Call Tracking software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Hubspot
Salesforce
Freshdesk
SAP
Oracle
EPIC
SIEBEL
(Not Provided by Vendor)
Video
To gain a better understanding of how these Twilio and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Twilio and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!
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