In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of UVdesk versus osTicket. To get better insight, here’s how users have rated these products. UVdesk is rated 4.6 while osTicket is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of UVdesk vs osTicket with the following detailed pricing plan info. UVdesk comes in 4 packages: Basic, Pro, Enterprise, Open Source. On the other hand, osTicket has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between UVdesk and osTicket based on their key features and functionalities to pick the right one for your business.
- Internal Notes
- Service Level Agreements (slas)
- Macros
- Social CRM
- Automated Responses
- Email Integration
- Email Piping
- Customer Support
- Email Templates
- Third Party Integrations
- Cloud Computing
- Customer Management
- Mobile App
- Customizable Branding
- Custom Workflows
- Internal Notes
- Service Level Agreements (slas)
- Macros
- Social CRM
- Automated Responses
- Email Integration
- Email Piping
- Customer Support
- Email Templates
- Third Party Integrations
- Cloud Computing
- Customer Management
- Mobile App
- Customizable Branding
- Custom Workflows
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of UVdesk and osTicket for better insights.
Awards
UVdesk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by UVdesk and osTicket in Help Desk Software category, we've provided an average user rating for each software below. UVdesk has 5 reviews while osTicket has 2 reviews
Pros
The support team works really well even though I use the free open source.
Posted by - Dang
Pros
Ease of use and the best customer support
Posted by - Jinub
Cons
Sure, please provide the text you would like me to review.
Posted by - Obaid Ur Rehman
Cons
Overall, there is some limit to email in the open source.
Posted by - Dang
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of UVdesk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these UVdesk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details UVdesk and osTicket and learn how they operate. Explore the company name, its location, and more!
Webkul Software Pvt Ltd
Noida
Enhancesoft LLC
Alternatives
FAQs
Do UVdesk and osTicket offer a free trial?
UVdesk provides a free trial, while osTicket doesn’t offer free trial.
UVdesk and osTicket cater to which types of businesses?
UVdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas osTicket is suitable for Startups, SMBs & Freelancer.
For what other purposes can UVdesk and osTicket be used?
Apart from being a Help Desk software, UVdesk can be used as a crm software, customer feedback software, reporting tools and knowledge management system, while osTicket can be utilized as a ticketing management software, help desk software and customer service software.
What are the key features of UVdesk and osTicket?
Key features of UVdesk include ticket management, email piping, knowledge base, custom workflows, agent collision detection, task management, while osTicket offers features, such as ticket management, custom fields, agent collision avoidance, auto responder.
What level of customer support can I expect from UVdesk and osTicket?
UVdesk provides customer support over various channels including phone, email, live support and tickets, and osTicket provides customer support over phone, email, training and more.
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