In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Vision Helpdesk versus Zendesk. To get better insight, here’s how users have rated these products. Vision Helpdesk is rated 4.2 while Zendesk is rated 4.5.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Vision Helpdesk vs Zendesk with the following detailed pricing plan info. Vision Helpdesk comes in 5 packages: Starter Help Desk, Pro Help Desk, Satellite Help Desk, Pro Service Desk, Ent Service Desk. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 12
Per Agent/Month/Billed Annually
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Vision Helpdesk and Zendesk based on their key features and functionalities to pick the right one for your business.

  • Service Catalog
  • Offline Form
  • Vendor Management
  • Customer Portal
  • Email Integration
  • Time Tracking
  • Customizable Workflows
  • Incident Management
  • Knowledge Base
  • Assignment Management
  • Asset Management
  • Social Media Integration
  • Mobile App
  • Ticket Management
  • Customer Database
View All Vision Helpdesk Features
  • Service Catalog
  • Offline Form
  • Vendor Management
  • Customer Portal
  • Email Integration
  • Time Tracking
  • Customizable Workflows
  • Incident Management
  • Knowledge Base
  • Assignment Management
  • Asset Management
  • Social Media Integration
  • Mobile App
  • Ticket Management
  • Customer Database
View All Zendesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Vision Helpdesk and Zendesk for better insights.

Ratings

Compare how Vision Helpdesk stacks up against Zendesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.2
Feature
Feature 4.5
Ease of Use
Ease of Use 4.3
Value for Money
Value for Money 4.7
Customer Support
Customer Support 4.7
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
86%
View All Vision Helpdesk Reviews
Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.4
Value for Money
Value for Money 4.4
Customer Support
Customer Support 4.6
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
87%
View All Zendesk Reviews

Awards

Vision Helpdesk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Vision Helpdesk Award
Vision Helpdesk Award

User Reviews

Based on all the user reviews and ratings received by Vision Helpdesk and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Vision Helpdesk has 6 reviews while Zendesk has 99 reviews

Pros

It helped my agents fix issues, prioritize tickets, resolve helpdesk tickets, and manage SLAs. It functions adequately for startups, SMEs with fewer communicative needs, and large enterprises with high needs. Impressive software.

Posted by - Brian C.

Pros

I have used this software for my SME on a web app platform; it responds really fast and makes customer support tasks easy and intuitive. It has a collaborative inbox for teams for improved interaction. In it, it is easy to deploy third-party modules.

Posted by - Gregory V.

Cons

It doesn’t support Mac, and I am facing great difficulty as I have a Windows phone.

Posted by - Dennis

Cons

I use Windows, but the software is unresponsive on it. It is not supportive on Windows nor on my BlackBerry handset; otherwise, it functions well.

Posted by - Todd

View All Vision Helpdesk Reviews

Pros

What I like best about the Zendesk Support Suite is the integration of a variety of support channels—email, chat, phone, and even messaging apps—into one place.

Posted by - Rajiv

Pros

What surprised me is its ability to integrate with other business software tools, its powerful reporting and analysis system, and its easy customization to adapt to the specific needs of each organization.

Posted by - Elvis Romanova

Cons

Customer Relationship Management (CRM) that helps in viewing customer profiles and interaction history in one place, and also tracks customer journeys and preferences for personalized service.

Posted by - Peris Juma

Cons

Maintains the billing system, provides a list of the remaining balance, always updates the current records, is flexible in nature, and is easy to set up and quick to install.

Posted by - Jonathan

View All Zendesk Reviews

Specifications

Check out the specifications of Vision Helpdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Vision Helpdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Vision Helpdesk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Vision Helpdesk and Zendesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Vision Helpdesk

Headquarter

Nashik

Company Name

Zendesk

Headquarter

San Francisco

Website
Visit Website

FAQs

Which mobile platforms do Vision Helpdesk and Zendesk support?

Vision Helpdesk and Zendesk both support Android and IOS.

What are the key features of Vision Helpdesk and Zendesk?

Key features of Vision Helpdesk include ticket management, multi channel support, automation rules, sla management, customer portal, knowledge base, while Zendesk offers features, such as ticketing system, automations, macros, customizable branding.

Do Vision Helpdesk and Zendesk offer a free trial?

Yes, Vision Helpdesk and Zendesk provide a free trial to its users.

Vision Helpdesk and Zendesk cater to which types of businesses?

Vision Helpdesk is suitable for Startups, SMBs & Enterprises, whereas Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises.

Which is the better option between Vision Helpdesk and Zendesk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Vision Helpdesk.

Zendesk

Visit Website
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