In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Vision Helpdesk versus Zendesk. To get better insight, here’s how users have rated these products. Vision Helpdesk is rated 4.2 while Zendesk is rated 4.5.
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Plans and Pricing
Compare pricing of Vision Helpdesk vs Zendesk with the following detailed pricing plan info. Vision Helpdesk comes in 5 packages: Starter Help Desk, Pro Help Desk, Satellite Help Desk, Pro Service Desk, Ent Service Desk. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Vision Helpdesk and Zendesk based on their key features and functionalities to pick the right one for your business.
- Service Catalog
- Offline Form
- Vendor Management
- Customer Portal
- Email Integration
- Time Tracking
- Customizable Workflows
- Incident Management
- Knowledge Base
- Assignment Management
- Asset Management
- Social Media Integration
- Mobile App
- Ticket Management
- Customer Database
- Service Catalog
- Offline Form
- Vendor Management
- Customer Portal
- Email Integration
- Time Tracking
- Customizable Workflows
- Incident Management
- Knowledge Base
- Assignment Management
- Asset Management
- Social Media Integration
- Mobile App
- Ticket Management
- Customer Database
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Vision Helpdesk and Zendesk for better insights.
Awards
Vision Helpdesk and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Vision Helpdesk and Zendesk in Help Desk Software category, we've provided an average user rating for each software below. Vision Helpdesk has 6 reviews while Zendesk has 99 reviews
Pros
It helped my agents fix issues, prioritize tickets, resolve helpdesk tickets, and manage SLAs. It functions adequately for startups, SMEs with fewer communicative needs, and large enterprises with high needs. Impressive software.
Posted by - Brian C.
Pros
I have used this software for my SME on a web app platform; it responds really fast and makes customer support tasks easy and intuitive. It has a collaborative inbox for teams for improved interaction. In it, it is easy to deploy third-party modules.
Posted by - Gregory V.
Cons
It doesn’t support Mac, and I am facing great difficulty as I have a Windows phone.
Posted by - Dennis
Cons
I use Windows, but the software is unresponsive on it. It is not supportive on Windows nor on my BlackBerry handset; otherwise, it functions well.
Posted by - Todd
Pros
What I like best about the Zendesk Support Suite is the integration of a variety of support channels—email, chat, phone, and even messaging apps—into one place.
Posted by - Rajiv
Pros
What surprised me is its ability to integrate with other business software tools, its powerful reporting and analysis system, and its easy customization to adapt to the specific needs of each organization.
Posted by - Elvis Romanova
Cons
Customer Relationship Management (CRM) that helps in viewing customer profiles and interaction history in one place, and also tracks customer journeys and preferences for personalized service.
Posted by - Peris Juma
Cons
Maintains the billing system, provides a list of the remaining balance, always updates the current records, is flexible in nature, and is easy to set up and quick to install.
Posted by - Jonathan
Specifications
Check out the specifications of Vision Helpdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Vision Helpdesk and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Vision Helpdesk and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Vision Helpdesk and Zendesk and learn how they operate. Explore the company name, its location, and more!
Vision Helpdesk
Nashik
Alternatives
FAQs
Which mobile platforms do Vision Helpdesk and Zendesk support?
Vision Helpdesk and Zendesk both support Android and IOS.
What are the key features of Vision Helpdesk and Zendesk?
Key features of Vision Helpdesk include ticket management, multi channel support, automation rules, sla management, customer portal, knowledge base, while Zendesk offers features, such as ticketing system, automations, macros, customizable branding.
Do Vision Helpdesk and Zendesk offer a free trial?
Yes, Vision Helpdesk and Zendesk provide a free trial to its users.
Vision Helpdesk and Zendesk cater to which types of businesses?
Vision Helpdesk is suitable for Startups, SMBs & Enterprises, whereas Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises.
Which is the better option between Vision Helpdesk and Zendesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Vision Helpdesk.
Zendesk
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