Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Web Help Desk and Desk365. The critical question remains: Web Help Desk versus Desk365 - which is better? Web Help Desk offers robust features such as alerts/escalation, problem management and email integration while Desk365 has features like ticket management, automated workflows and knowledge base.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Web Help Desk vs Desk365 with the following detailed pricing plan info. Web Help Desk has not provided information about its pricing. On the other hand, Desk365 comes in 1 packages: Pro Plan.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Web Help Desk and Desk365 based on their key features and functionalities to pick the right one for your business.
- Alerts/escalation
- Problem Management
- Email Integration
- Customizable Dashboards
- Automated Workflows
- Ticket Management
- Sla Management
- Automated Routing
- Reporting And Analytics
- Knowledge Base
- Inbox Queue Management
- Contract Management
- Incident Management
- Known Issue Management
- Task Management
- Alerts/escalation
- Problem Management
- Email Integration
- Customizable Dashboards
- Automated Workflows
- Ticket Management
- Sla Management
- Automated Routing
- Reporting And Analytics
- Knowledge Base
- Inbox Queue Management
- Contract Management
- Incident Management
- Known Issue Management
- Task Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and Desk365 for better insights.
Awards
Web Help Desk and Desk365 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Web Help Desk and Desk365 in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while Desk365 has not received any reviews. Be the first one to write Desk365 review
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Web Help Desk and Desk365. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Web Help Desk and Desk365 work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Web Help Desk and Desk365 and learn how they operate. Explore the company name, its location, and more!
SolarWinds Worldwide LLC.
Austin
Desk365
California
Alternatives
FAQs
Do Web Help Desk and Desk365 offer a free trial?
Yes, Web Help Desk and Desk365 provide a free trial to its users.
What level of customer support can I expect from Web Help Desk and Desk365?
Web Help Desk provides customer support over various channels including email, and Desk365 provides customer support over phone, email and more.
What are the key features of Web Help Desk and Desk365?
Key features of Web Help Desk include ticket management, asset management, knowledge base, sla management, email integration, reporting and analytics, while Desk365 offers features, such as ticket management, automated workflows, knowledge base, self service portal.
Web Help Desk and Desk365 cater to which types of businesses?
Web Help Desk is suitable for Startups, SMBs & Mid-Market, whereas Desk365 is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Web Help Desk
