Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Web Help Desk vs. Microsoft SharePoint all in one place to simplify your decision-making process. Web Help Desk is rated 4.0 while Microsoft SharePoint is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Web Help Desk vs Microsoft SharePoint with the following detailed pricing plan info. Web Help Desk has not provided information about its pricing. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Web Help Desk and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.
- Reporting And Analytics
- Service Catalog
- Customer Database
- Self Service Portal
- Service Level Management
- Customizable Dashboards
- Mobile Access
- Problem Management
- Alerts/escalation
- Multi Site Support
- Change Management
- Automated Routing
- Ticket Management
- Ldap/ad Integration
- Inbox Queue Management
- Reporting And Analytics
- Service Catalog
- Customer Database
- Self Service Portal
- Service Level Management
- Customizable Dashboards
- Mobile Access
- Problem Management
- Alerts/escalation
- Multi Site Support
- Change Management
- Automated Routing
- Ticket Management
- Ldap/ad Integration
- Inbox Queue Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and Microsoft SharePoint for better insights.
Awards
Web Help Desk and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Web Help Desk and Microsoft SharePoint in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while Microsoft SharePoint has 11 reviews
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
Pros
This software is best for collaboration and management of Microsoft documents. I love it.
Posted by - Chandan Yadav
Cons
Cost to implement and customize. SharePoint pricing is dependent on the deployment model chosen: on-premise, subscription, and hybrid. Hard to maintain and use.
Posted by - Chandan Yadav
Specifications
Check out the specifications of Web Help Desk and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Web Help Desk and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Web Help Desk and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!
SolarWinds Worldwide LLC.
Austin
Microsoft Corporation
Redmond
Alternatives
FAQs
Web Help Desk and Microsoft SharePoint cater to which types of businesses?
Web Help Desk is suitable for Startups, SMBs & Mid-Market, whereas Microsoft SharePoint is suitable for Startups, Enterprises, SMBs & Freelancer.
Which is the better option between Web Help Desk and Microsoft SharePoint?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Microsoft SharePoint has an advantage over Web Help Desk.
For what other purposes can Web Help Desk and Microsoft SharePoint be used?
Apart from being a Help Desk software, Web Help Desk can be used as a help desk software, complaint management system, change management tools and customer service software, while Microsoft SharePoint can be utilized as a document management software, intranet software and knowledge management system.
What are the key features of Web Help Desk and Microsoft SharePoint?
Key features of Web Help Desk include ticket management, asset management, knowledge base, sla management, email integration, reporting and analytics, while Microsoft SharePoint offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.
Do Web Help Desk and Microsoft SharePoint offer a free trial?
Yes, Web Help Desk and Microsoft SharePoint provide a free trial to its users.
Web Help Desk
