Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Web Help Desk is headquartered at Austin, while OTRS is headquartered at Array. Choosing software like Web Help Desk or OTRS requires thorough contemplation and comparing key factors. The question remains - Web Help Desk vs. OTRS - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Web Help Desk vs OTRS with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Web Help Desk and OTRS based on their key features and functionalities to pick the right one for your business.
- Customer Database
- Self Service Portal
- Ticket Management
- Email Integration
- Problem Management
- Survey And Feedback
- Inbox Queue Management
- Reporting And Analytics
- Alerts/escalation
- Service Desk (itil Itsm)
- Service Level Management
- Service Catalog
- Automated Routing
- Incident Management
- Role Based Access Control
- Customer Database
- Self Service Portal
- Ticket Management
- Email Integration
- Problem Management
- Survey And Feedback
- Inbox Queue Management
- Reporting And Analytics
- Alerts/escalation
- Service Desk (itil Itsm)
- Service Level Management
- Service Catalog
- Automated Routing
- Incident Management
- Role Based Access Control
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and OTRS for better insights.
Awards
Web Help Desk and OTRS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Web Help Desk and OTRS in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while OTRS has not received any reviews. Be the first one to write OTRS review
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Web Help Desk and OTRS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Web Help Desk and OTRS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Web Help Desk and OTRS and learn how they operate. Explore the company name, its location, and more!
SolarWinds Worldwide LLC.
Austin
OTRS
Alternatives
FAQs
What are the key features of Web Help Desk and OTRS?
Key features of Web Help Desk include ticket management, asset management, knowledge base, sla management, email integration, reporting and analytics, while OTRS offers features, such as ticket management, automated ticket routing, service level agreements (slas), knowledge base.
For what other purposes can Web Help Desk and OTRS be used?
Apart from being a Help Desk software, Web Help Desk can be used as a help desk software, complaint management system, change management tools and customer service software, while OTRS can be utilized as a ticketing management software.
What level of customer support can I expect from Web Help Desk and OTRS?
Web Help Desk provides customer support over various channels including email, and OTRS provides customer support over email, phone, tickets and more.
Web Help Desk and OTRS cater to which types of businesses?
Web Help Desk is suitable for Startups, SMBs & Mid-Market, whereas OTRS is suitable for Startups, Enterprises & SMBs.
Do Web Help Desk and OTRS offer a free trial?
Yes, Web Help Desk and OTRS provide a free trial to its users.
Web Help Desk
