In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Web Help Desk versus Raiseaticket. To get better insight, here’s how users have rated these products. Web Help Desk is rated 4.0 while Raiseaticket is rated 4.9.

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Plans and Pricing

Compare pricing of Web Help Desk vs Raiseaticket with the following detailed pricing plan info.

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and Raiseaticket for better insights.

Web Help Desk Screenshot
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1/4

Web Help Desk Screenshot Web Help Desk Screenshot Web Help Desk Screenshot
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Web Help Desk Screenshot
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1/1

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Awards

Web Help Desk and Raiseaticket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Web Help Desk Award
Web Help Desk Award
Web Help Desk Award
Payment Type

Below is the comparison of the starting price and payment method of Web Help Desk and Raiseaticket. Information related to the payment plans of Web Help Desk is unavailable. Whereas, Information related to the payment plans of Raiseaticket is unavailable. Web Help Desk provides a free trial whereas, Raiseaticket does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Web Help Desk and Raiseaticket based on their key features and functionalities to pick the right one for your business.

Customer DataBase

Self Service Portal

Alerts/Escalation

Automated Routing

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Service Desk (ITIL ITSM)

Ticket Management

Service Level Management

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Customer DataBase

Customer Feedback

Surveys & Feedback

Inbox Queue Management

Ticket Management

Help Desk Management

Problem Management

Service Level Agreement (SLA) Management

Communication Management

Saas helpdesk software

Email reminders and snooze

Usage Tracking / Analytics

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

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Overall Ratings

Compare how Web Help Desk stacks up against Raiseaticket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Web Help Desk and Raiseaticket in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while Raiseaticket has 12 reviews

Izabela

Good user-interface

Pros

The biggest advantage of this software is its ease of operation despite the complex module. Anyone after a little training can gain mastery over this software. It will automate all your basis to advanced functions.

Cons

Comes only with IOS mobile app support. All other will be disappointed. An Android version is highly recommended.

Read all 1 reviews
Hoai Nam

Free, easily use and suitable for small business

Pros

user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support

Cons

Limited Knowledge Base: Raiseaticket's documentation and customer support resources may not be as extensive as some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.

Read all 12 reviews
Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Web Help Desk is available on Web App desktop platforms and IOS mobile platforms. Raiseaticket is available on Web App, Windows, MacOs desktop platforms.

Web App

IOS

Web App

Windows

MacOs

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Web Help Desk with Raiseaticket. Web Help Desk offers Email to its customers, while Raiseaticket provides Email.

email

email

phone

email

live support

tickets

training

Languages Supported

Web Help Desk and Raiseaticket are supported in the following languages.

(Not Provided by Vendor)

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Web Help Desk vs Raiseaticket is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Web Help Desk and Raiseaticket integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

Video

To gain a better understanding of how these Web Help Desk and Raiseaticket work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Web Help Desk and Raiseaticket and learn how they operate. Explore the company name, its location, and more!

Company Name :

SolarWinds Worldwide LLC.

Headquarter :

Austin

Website :

Visit Website

Company Name :

Raiseaticket

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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