As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Web Help Desk and TOPdesk. For a better product experience, Web Help Desk offers customer support on Email and TOPdesk offers customer support on Email.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Web Help Desk vs TOPdesk with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Web Help Desk and TOPdesk based on their key features and functionalities to pick the right one for your business.
- Email Integration
- Customer Database
- Task Management
- Mobile Access
- Known Issue Management
- Service Catalog
- Asset Management
- Automated Routing
- Change Management
- Ldap/ad Integration
- Alerts/escalation
- Multi Site Support
- Service Desk (itil Itsm)
- Time Tracking
- Self Service Portal
- Email Integration
- Customer Database
- Task Management
- Mobile Access
- Known Issue Management
- Service Catalog
- Asset Management
- Automated Routing
- Change Management
- Ldap/ad Integration
- Alerts/escalation
- Multi Site Support
- Service Desk (itil Itsm)
- Time Tracking
- Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and TOPdesk for better insights.
Awards
Web Help Desk and TOPdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Web Help Desk and TOPdesk in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while TOPdesk has not received any reviews. Be the first one to write TOPdesk review
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Web Help Desk and TOPdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Web Help Desk and TOPdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Web Help Desk and TOPdesk and learn how they operate. Explore the company name, its location, and more!
SolarWinds Worldwide LLC.
Austin
TOPdesk
Alternatives
FAQs
For what other purposes can Web Help Desk and TOPdesk be used?
Apart from being a Help Desk software, Web Help Desk can be used as a help desk software, complaint management system, change management tools and customer service software, while TOPdesk can be utilized as a complaint management system, incident management software and it service management software.
Web Help Desk and TOPdesk cater to which types of businesses?
Web Help Desk is suitable for Startups, SMBs & Mid-Market, whereas TOPdesk is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Web Help Desk and TOPdesk?
Web Help Desk provides customer support over various channels including email, and TOPdesk provides customer support over email and more.
What are the key features of Web Help Desk and TOPdesk?
Key features of Web Help Desk include ticket management, asset management, knowledge base, sla management, email integration, reporting and analytics, while TOPdesk offers features, such as incident management, change management, problem management, asset management.
Do Web Help Desk and TOPdesk offer a free trial?
Web Help Desk provides a free trial, while TOPdesk doesn’t offer free trial.
Web Help Desk
