In search of the ideal Marketing Automation Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of WebEngage versus Salesforce Service Cloud. To get better insight, here’s how users have rated these products. WebEngage is rated 4.4 while Salesforce Service Cloud is rated 5.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of WebEngage vs Salesforce Service Cloud with the following detailed pricing plan info. WebEngage comes in 1 packages: Free. On the other hand, Salesforce Service Cloud comes in 4 packages: Salesforce Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between WebEngage and Salesforce Service Cloud based on their key features and functionalities to pick the right one for your business.
- Push Notifications
- Data Import/export
- Whatsapp Marketing
- Contact Management
- Geofencing
- Web Forms
- Marketing Automation
- Multivariate Testing
- Event Tracking
- Lifecycle Campaigns
- Email Marketing
- Sms Marketing
- Lead Management
- On Site Notifications
- Campaign Segmentation
- Push Notifications
- Data Import/export
- Whatsapp Marketing
- Contact Management
- Geofencing
- Web Forms
- Marketing Automation
- Multivariate Testing
- Event Tracking
- Lifecycle Campaigns
- Email Marketing
- Sms Marketing
- Lead Management
- On Site Notifications
- Campaign Segmentation
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of WebEngage and Salesforce Service Cloud for better insights.
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Awards
WebEngage and Salesforce Service Cloud have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Marketing Automation Software category.
User Reviews
Based on all the user reviews and ratings received by WebEngage and Salesforce Service Cloud in Marketing Automation Software category, we've provided an average user rating for each software below. WebEngage has 8 reviews while Salesforce Service Cloud has 3 reviews
Pros
It is easy to implement.
Posted by - Estelle
Pros
We had been looking for a marketing automation tool for a few months before discovering WebEngage. Integrating the tool with Segment.com was one of our primary requirements. We didnt want to do another tech integration because Segment.com already received all of our data. It wasnt hard to get started with WebEngage because it had this integration. WebEngage likewise offered an extremely valuable and one-of-a-kind component of client ventures. WebEngage also met our second criterion, which was this. We automate our marketing by establishing rules like sending an SMS to a user if a user has signed up but has not proceeded within 5 days, waiting for 2 days and then sending an email, sending a push notification, and so on. This is by a long shot our most utilized feature, which pleasantly integrates all remaining elements of WebEngage.
Posted by - saipureddy chandrasekhar
Cons
Nothing I can think of now.
Posted by - Estelle
Cons
The estimating model deters trial and error and makes detours regarding onboarding. For an instrument that doesnt really send messages (they have combinations with every single driving source), the estimating is excessively steep in view of the number of dynamic clients/occasions you can send.
Posted by - saipureddy chandrasekhar
Pros
Single source of truth for support.
Posted by - Garima Kashyap
Pros
The most beneficial part, I would say, is email to case/Web to case. We can set up autoresponses easily. We can configure support processes. We can make use of live chat and knowledge base.
Posted by - Ankit
Cons
Email case management needs more effort in terms of customization.
Posted by - Garima Kashyap
Cons
Overall, the product is the best of its kind; I just feel the licensing cost is a little more.
Posted by - Ankit
Specifications
Check out the specifications of WebEngage and Salesforce Service Cloud. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these WebEngage and Salesforce Service Cloud work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details WebEngage and Salesforce Service Cloud and learn how they operate. Explore the company name, its location, and more!
WebEngage
Mumbai
SalesForce Inc.
California
Alternatives
FAQs
What level of customer support can I expect from WebEngage and Salesforce Service Cloud?
WebEngage provides customer support over various channels including phone, email, live support and tickets, and Salesforce Service Cloud provides customer support over phone, email, live support and more.
What are the key features of WebEngage and Salesforce Service Cloud?
Key features of WebEngage include customer segmentation, journey designer, personalization, email marketing, sms marketing, push notifications, while Salesforce Service Cloud offers features, such as case management, service console, knowledge base, omni channel routing.
Which mobile platforms do WebEngage and Salesforce Service Cloud support?
WebEngage supports Android and IOS, while Salesforce Service Cloud supports Android and IOS.
WebEngage and Salesforce Service Cloud cater to which types of businesses?
WebEngage is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Salesforce Service Cloud is suitable for Startups, Enterprises & SMBs.
For what other purposes can WebEngage and Salesforce Service Cloud be used?
Apart from being a Marketing Automation software, WebEngage can be used as a help desk software, customer feedback software, email marketing software and any industry software, while Salesforce Service Cloud can be utilized as a quality management software, help desk software and live chat software.
WebEngage
