Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and BeyondTrust. The critical question remains: Zendesk versus BeyondTrust - which is better? Zendesk offers robust features such as Audit Trail, Case Management and Task Management while BeyondTrust has features like Document Management, Customizable Branding and Surveys & Feedback.

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Plans and Pricing

Compare pricing of Zendesk vs BeyondTrust with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, BeyondTrust has not provided information about its pricing.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Standard Edition
$ 8

Technician/Month

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Professional Edition
$ 16

Technician/Month

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Enterprise Edition
$ 49

Technician/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and BeyondTrust for better insights.

Awards

Zendesk and BeyondTrust have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and BeyondTrust. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of BeyondTrust is unavailable. Zendesk provides a free trial whereas, BeyondTrust does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and BeyondTrust based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

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Document Management

Customizable Branding

Surveys & Feedback

Alerts/Escalation

Ticket Management

Issue Tracking

Multi-Channel Communication

Screen Sharing

Document Storage

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

Knowledge Base Management

IT Asset Management

Read More

Asset Management

Document Management

Email Integration

Project Management

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Asset Lifecycle Management

Workflow Automation

Network Monitoring

Business Rules Management

Change Management

Push Notifications

Preventive Maintenance

Live Chat

Mobile Notifications

User Provisioning

CMDB

Endpoint Management

Software License Management

Service Catalog

Service desk and help desk functionalities

Self-Service Portal

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Overall Ratings

Compare how Zendesk stacks up against BeyondTrust in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and BeyondTrust in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 29 reviews while BeyondTrust has not received any reviews. Be the first one to write BeyondTrust review

Bosko Adzic

Zendesk - great Customer Support tool

Pros

The ability to set it up in such a way that it is connected to company's social media platforms, in order to pick up, analyze and respond properly and in a very short period of time. It is an essential tool for us to communicate with our clients.

Cons

It is not an actual con or a down side, it's just the way Zendesk operates - it requires a lot of setting up in order for it to be able to process inquiries properly and give correct answers.

Read all 29 reviews

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Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. BeyondTrust is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with BeyondTrust. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while BeyondTrust provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Zendesk and BeyondTrust are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

French

German

Japanese

Korean

Portuguese

Spanish

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

Typical Customer

The target customer base of Zendesk vs BeyondTrust is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zendesk and BeyondTrust integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

TeamViewer

Zoho Cliq

Zoho Voice

Zoho Flow

Confluence extension

Microsoft

Video

To gain a better understanding of how these Zendesk and BeyondTrust work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and BeyondTrust and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

BeyondTrust Corporation

Headquarter :

Atlanta

Website :

Visit Website

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

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