Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco , while BeyondTrust is headquartered at Atlanta. Choosing software like Zendesk or BeyondTrust requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. BeyondTrust - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Zendesk vs BeyondTrust with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, BeyondTrust has not provided information about its pricing.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Starter Suite
$ 25

User/Month

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Professional
$ 80

User/Month

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Enterprise
$ 165

User/Month

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Unlimited
$ 330

User/Month

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Unlimited+
$ 500

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and BeyondTrust for better insights.

Awards

Zendesk and BeyondTrust have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award
Payment Type

Below is the comparison of the starting price and payment method of Zendesk and BeyondTrust. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of BeyondTrust is unavailable. Zendesk provides a free trial whereas, BeyondTrust does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and BeyondTrust based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Document Management

Customizable Branding

Surveys & Feedback

Alerts/Escalation

Ticket Management

Issue Tracking

Multi-Channel Communication

Screen Sharing

Document Storage

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

Knowledge Base Management

IT Asset Management

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CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Analytics

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

Einstein Copilot

Prompt Builder

Automotive Data Bundle

Connected Vehicle Visualization

Actionable Telematics

Automotive Calculated Insights

Automotive Loan and Lease Console

Billing Inquiry Manager

Enterprise Sales Management Enhancements

TMF API Enhancements

Promotion Transfer

Time Planning

Clean Energy Program Management

Financial Engagement

Automation Templates Enhancements

Transaction Dispute Management Enhancements

Actionable Segmentation Enhancements

Assessment Generation

Home Health Enhancements

Interoperability Enhancements

Sales Agreement Enhancements

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Still Confused to find the best software?
Overall Ratings

Compare how Zendesk stacks up against BeyondTrust in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and BeyondTrust in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 40 reviews while BeyondTrust has not received any reviews. Be the first one to write BeyondTrust review

Afzal Ahmed

web side is coustomer friendly

Pros

zendesk is very client friendly web side every step is very simple and easy to used for normal person

Cons

if you decrease the cost then more or more client come for visit the zendesk web side

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Vishal Agarwal

My Experience as user.

Pros

Salesforce application has helped me in managing and completing my workload on timely basis because of its software as a service(saas) interface.

Cons

No i didn't find any wrong with it as since i have been using it since a long time.

Read all 75 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. BeyondTrust is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with BeyondTrust. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while BeyondTrust provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Zendesk and BeyondTrust are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

French

German

Japanese

Korean

Portuguese

Spanish

Chinese

Danish

Dutch

English

French

Italian

Japanese

Korean

Portuguese

Slovenian

Spanish

Swedish

Thai

Typical Customer

The target customer base of Zendesk vs BeyondTrust is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Freelancer

Startups

Integrations

Find out which tools Zendesk and BeyondTrust integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and BeyondTrust work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and BeyondTrust and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

BeyondTrust Corporation

Headquarter :

Atlanta

Website :

Visit Website

Company Name :

Salesforce, Inc

Headquarter :

San Francisco

Website :

Visit Website

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