Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco, while Callbell is headquartered at Array. Choosing software like Zendesk or Callbell requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. Callbell - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Callbell with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Callbell has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Callbell based on their key features and functionalities to pick the right one for your business.
- Multi Channel Support
- Automations
- Ticket Views
- Knowledge Base
- Custom Fields
- Customer Portal
- Task Management
- Api Integration
- Live Chat
- Case Management
- Collaboration Tools
- Reporting And Analytics
- Sla Management
- Triggers
- Ticketing System
- Multi Channel Support
- Automations
- Ticket Views
- Knowledge Base
- Custom Fields
- Customer Portal
- Task Management
- Api Integration
- Live Chat
- Case Management
- Collaboration Tools
- Reporting And Analytics
- Sla Management
- Triggers
- Ticketing System
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Callbell for better insights.
Awards
Zendesk and Callbell have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Zendesk and Callbell in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 99 reviews while Callbell has not received any reviews. Be the first one to write Callbell review
Pros
Good user experience and, most importantly, sales triggers are very useful.
Posted by - Alagendran Ayyadurai
Pros
Well, the most impressive thing is the timing of solving the queries or the response time of their support team.
Posted by - Rishabh Thakur
Cons
After finishing a task, instead of kicking you back to the main page, you have the option to either go back one step or move to the next area needed.
Posted by - Heather Cole
Cons
Nothing, everything is good, and we like the support from Zendesk. It is very fast and reliable.
Posted by - prem
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Callbell. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Callbell. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Callbell work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Callbell and learn how they operate. Explore the company name, its location, and more!
Callbell
Alternatives
FAQs
What are the key features of Zendesk and Callbell?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Callbell offers features, such as multi channel integration, customizable chat widget, automated responses, team collaboration.
What level of customer support can I expect from Zendesk and Callbell?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Callbell provides customer support over email and more.
For what other purposes can Zendesk and Callbell be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Callbell can be utilized as a whatsapp marketing software and omnichannel communication platform.
Do Zendesk and Callbell offer a free trial?
Zendesk provides a free trial, while Callbell doesn’t offer free trial.
Zendesk and Callbell cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Callbell is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zendesk
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