Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco, while Callbell is headquartered at Array. Choosing software like Zendesk or Callbell requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. Callbell - which is the superior option? Check out the in-depth comparison now!

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zendesk vs Callbell with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Callbell has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zendesk and Callbell based on their key features and functionalities to pick the right one for your business.

  • Multi Channel Support
  • Automations
  • Ticket Views
  • Knowledge Base
  • Custom Fields
  • Customer Portal
  • Task Management
  • Api Integration
  • Live Chat
  • Case Management
  • Collaboration Tools
  • Reporting And Analytics
  • Sla Management
  • Triggers
  • Ticketing System
View All Zendesk Features
  • Multi Channel Support
  • Automations
  • Ticket Views
  • Knowledge Base
  • Custom Fields
  • Customer Portal
  • Task Management
  • Api Integration
  • Live Chat
  • Case Management
  • Collaboration Tools
  • Reporting And Analytics
  • Sla Management
  • Triggers
  • Ticketing System
View All Callbell Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Callbell for better insights.

Ratings

Compare how Zendesk stacks up against Callbell in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.4
Value for Money
Value for Money 4.4
Customer Support
Customer Support 4.6
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
87%
View All Zendesk Reviews

Awards

Zendesk and Callbell have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award

User Reviews

Based on all the user reviews and ratings received by Zendesk and Callbell in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 99 reviews while Callbell has not received any reviews. Be the first one to write Callbell review

Pros

Good user experience and, most importantly, sales triggers are very useful.

Posted by - Alagendran Ayyadurai

Pros

Well, the most impressive thing is the timing of solving the queries or the response time of their support team.

Posted by - Rishabh Thakur

Cons

After finishing a task, instead of kicking you back to the main page, you have the option to either go back one step or move to the next area needed.

Posted by - Heather Cole

Cons

Nothing, everything is good, and we like the support from Zendesk. It is very fast and reliable.

Posted by - prem

View All Zendesk Reviews

No reviews yet. Be the first to review

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Specifications

Check out the specifications of Zendesk and Callbell. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zendesk and Callbell. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and Callbell work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zendesk and Callbell and learn how they operate. Explore the company name, its location, and more!

Company Name

Zendesk

Headquarter

San Francisco

Website
Visit Website
Company Name

Callbell

FAQs

What are the key features of Zendesk and Callbell?

Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Callbell offers features, such as multi channel integration, customizable chat widget, automated responses, team collaboration.

What level of customer support can I expect from Zendesk and Callbell?

Zendesk provides customer support over various channels including phone, email, live support and tickets, and Callbell provides customer support over email and more.

For what other purposes can Zendesk and Callbell be used?

Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Callbell can be utilized as a whatsapp marketing software and omnichannel communication platform.

Do Zendesk and Callbell offer a free trial?

Zendesk provides a free trial, while Callbell doesn’t offer free trial.

Zendesk and Callbell cater to which types of businesses?

Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Callbell is suitable for Startups, SMBs, Mid-Market & Enterprises.

Zendesk

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