Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco , while Chaport is headquartered at Alhambra. Choosing software like Zendesk or Chaport requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. Chaport - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Zendesk vs Chaport with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Chaport comes in 3 packages: Free, Pro, Unlimited.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Free
$ 0

Forever

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Pro
$ 19

Per month

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Unlimited
$ 75

Per month

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Chaport for better insights.

Awards

Zendesk and Chaport have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Chaport. You can purchase Zendesk with Agent/Month payment plans. Whereas, Chaport provides Forever payment plans. Zendesk provides a free trial whereas, Chaport does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Chaport based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Google Analytics

Webmaster & Sitemap

Customer DataBase

Social Media Integration

Agent Scheduling

Assignment Management

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Visitor banning

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Live chat system

Lead Capture

Automated Routing

Help Desk Management

Issue Tracking

Website Visitor Tracking

Push Notifications

Multi-Channel Communication

Customer Engagement

Chat / Messaging

Search

Live Chat

Saas helpdesk software

Reporting/Analytics

Canned Responses

Geo Targeting

Proactive Chat

Multi Website Support

Chat Widget

I Spy

Chat History

Conversation Notes

Supervise Chats

Pre and Post Chat Forms

Real Time Chat

Chatbot

Process/Workflow Automation

Mobile Notifications

For Websites

GDPR Compliance

Omni-Channel

Pre-configured Bot

Multi-Language

Search/Filter

Real-time Chat

Transfers/Routing

Human Handover

Lead Qualification

Group Messaging

Read More

Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Knowledge Management

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Sales Tracking

Lead Management

Contact Management

Call Management

Workflow Management

Email Tracking

Billing & Invoicing

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Analytics

Scheduling

Call Logging

Web Forms

Invoice Management

Sales Management

Proposal Management

Interaction Tracking

List Management

Customization

Pricing Management

Communication Management

Sales Pipeline Tracking

Predictive Analytics

Customer Engagement

Dashboard

Email scheduling

Live Chat

Call List Management

Online Payment Processing

Reporting/Analytics

Account Management

Search/Filter

Meeting scheduling and coordination

Document sharing and tracking

Sales meeting scheduling

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Overall Ratings

Compare how Zendesk stacks up against Chaport in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Chaport in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 29 reviews while Chaport has not received any reviews. Be the first one to write Chaport review

Bosko Adzic

Zendesk - great Customer Support tool

Pros

The ability to set it up in such a way that it is connected to company's social media platforms, in order to pick up, analyze and respond properly and in a very short period of time. It is an essential tool for us to communicate with our clients.

Cons

It is not an actual con or a down side, it's just the way Zendesk operates - it requires a lot of setting up in order for it to be able to process inquiries properly and give correct answers.

Read all 29 reviews

No reviews yet. Be the first to review

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Ronit Ogra

Must have CRM for start-ups

Pros

The wide array of features from lead capture to email marketing to ads really allows us a lot of flexibility

Cons

It's definitely not the most intuitive platform I've ever used. In part, I think because it has so many features, there is a large learning curve

Read all 44 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Chaport is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Chaport. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Chaport provides Email and Live Support.

phone

email

live support

tickets

training

email

live support

phone

email

live support

tickets

training

Languages Supported

Zendesk and Chaport are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

Azerbaijani

Chinese

Czech

Danish

Dutch

English

Estonian

Finnish

French

German

Greek

Hungarian

Indonesian

Italian

Japanese

Latvian/Lettish

Lithuanian

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Swedish

Turkish

Ukrainian

Vietnamese

Welsh

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Zendesk vs Chaport is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Integrations

Find out which tools Zendesk and Chaport integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

Zapier

WordPress

Joomla

Ecwid

Facebook

Viber

Telegram

Google Analytics

vk

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Zendesk and Chaport work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Chaport and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Chaport

Headquarter :

Alhambra

Website :

Visit Website

Company Name :

HubSpot

Headquarter :

Cambridge

Website :

Visit Website

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