As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Dixa. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Dixa offers customer support on Email, Phone, Live Support, Training and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Dixa with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Dixa has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Dixa based on their key features and functionalities to pick the right one for your business.
- Social Media Integration
- Integrations
- Sla Management
- Appointment Management
- Ticketing System
- Api Integration
- Real Time Monitoring
- Ai Powered Bots
- Performance Metrics
- Automations
- Customer Portal
- Customizable Branding
- Collaboration Tools
- Audit Trail
- Task Management
- Social Media Integration
- Integrations
- Sla Management
- Appointment Management
- Ticketing System
- Api Integration
- Real Time Monitoring
- Ai Powered Bots
- Performance Metrics
- Automations
- Customer Portal
- Customizable Branding
- Collaboration Tools
- Audit Trail
- Task Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Dixa for better insights.
Awards
Zendesk and Dixa have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Dixa in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Dixa has not received any reviews. Be the first one to write Dixa review
Pros
Zendesk provides visibility, ease of use, and appropriate metric monitoring. Zendesk is a tool that offers multiple options on a single platform. I am using Zendesk for support tickets.
Posted by - Havinal Gururaj
Pros
Well, the most impressive thing is the timing of solving the queries or the response time of their support team.
Posted by - Rishabh Thakur
Cons
Everything is fine from my side; it is the best and centralized tool, so it is okay from my side.
Posted by - Rajiv
Cons
Could improve its user interface by making it more intuitive, as some users find it complex to navigate. Additionally, enhancing the customization options for workflows and automations would provide greater flexibility to meet diverse business needs.
Posted by - Muskan Fayyaz
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Dixa. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Dixa. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Dixa work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Dixa and learn how they operate. Explore the company name, its location, and more!
Dixa
Alternatives
FAQs
Do Zendesk and Dixa offer a free trial?
Zendesk provides a free trial, while Dixa doesn’t offer free trial.
Zendesk and Dixa cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Dixa is suitable for Startups, Enterprises & SMBs.
What are the key features of Zendesk and Dixa?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Dixa offers features, such as omnichannel support, intelligent routing, customer profiles, real time dashboard.
What level of customer support can I expect from Zendesk and Dixa?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Dixa provides customer support over phone, email, live support and more.
Zendesk
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