As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Drag. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Drag offers customer support on Email and Live Support.

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Plans and Pricing

Compare pricing of Zendesk vs Drag with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Drag comes in 1 packages: Solo Plan.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Solo Plan
$ 5

User/Month

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Free
$ 0

Forever

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SOHO
$ 60

Per Year

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Team
$ 225

Per Year

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Enterprise
$ 450

Per Year

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Drag for better insights.

Awards

Zendesk and Drag have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award

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Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Drag. You can purchase Zendesk with Agent/Month payment plans. Whereas, Drag provides User/Month payment plans. Zendesk provides a free trial whereas, Drag does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Drag based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Document Management

Email Integration

Task Management

Data Imports/Exports

Customizable Branding

File Sharing

Collaboration

Budget Management

Idea Management

Issue Management

Milestone Tracking

Project Planning

Dashboard

Automated Routing

Ticket Management

Issue Tracking

Reporting

Network Monitoring

Multi-Channel Communication

Document Storage

Real Time Chat

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Remote Desktop Control

Remote Access

Screen Sharing

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

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Overall Ratings

Compare how Zendesk stacks up against Drag in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.3

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Drag in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Drag has not received any reviews. Be the first one to write Drag review

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

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Avinash mishra

RemotePC is one of the best softwares to work remotely

Pros

1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode

Cons

1. user cant lock the settings to the other user's device application 2. price little bit high

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Drag is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Drag. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Drag provides Email and Live Support.

phone

email

live support

tickets

training

email

live support

phone

email

live support

tickets

Languages Supported

Zendesk and Drag are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Turkish

Typical Customer

The target customer base of Zendesk vs Drag is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Freelancer

(Not Provided by Vendor)

Integrations

Find out which tools Zendesk and Drag integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

zendesk

freshdesk

freshservice

JIRA

onelogin

okta

Azure AD

Keycloak

G Suite

Jamf

Video

To gain a better understanding of how these Zendesk and Drag work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Drag and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

DragApp

Headquarter :

London

Website :

Visit Website

Company Name :

IDrive

Headquarter :

Calabasas

Website :

Visit Website

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