Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco , while elevio is headquartered at Array. Choosing software like Zendesk or elevio requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. elevio - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Zendesk vs elevio with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, elevio comes in 3 packages: Starter, Regular, Premium.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Starter
$ 99

month

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Regular
$ 149

month

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Premium
$ 299

month

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Customer Service
$ 29

Per Month

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Lyro AI Agent
$ 39

Per Month

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Automation
$ 29

Per Month

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Tidio+
$ 398

Per Month

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Free
$ 0

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and elevio for better insights.

Awards

Zendesk and elevio have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award

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Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and elevio. You can purchase Zendesk with Agent/Month payment plans. Whereas, elevio provides month payment plans. Zendesk provides a free trial whereas, elevio does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and elevio based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Knowledge Management

Survey Management

Onboarding

Self Service Portal

Customizable Branding

Offline Form

Collaboration

Feedback Management

Dashboard

Analytics

Service Level Agreement (SLA) Management

Third Party Integration

Network Monitoring

Interaction Tracking

Website Visitor Tracking

Customer Segmentation

Sentiment Analysis

Churn Management

Communication Management

Content Syndication

Feedback Collection

Video Content

Multi-Channel Communication

Customer Engagement

Full Text Search

Document Storage

Live Chat

Account Alerts

Customer Lifecycle Management

Usage Tracking / Analytics

Action Management

Multi-Channel Collection

Text Analysis

Trend Analysis

Canned Responses

Proactive Chat

Content Management

Knowledge Base Management

Account Management

Cataloging/Categorization

Decision Tree

Real-time Chat

Alerts / Escalation

Ticket/Issue Tracking

Transfers/Routing

Read More

Email Integration

API Integration

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Dashboard

Lead Capture

Campaign Management

Analytics

Automated Routing

Ticket Management

Customer Communication

Contact Database

Reporting

Campaign Segmentation

Customer Segmentation

Advanced Reporting

Communication Management

Feedback Collection

Multi-Channel Communication

Data Analysis

Chat / Messaging

Customer Support Tracking

Email Response Control

Dashboards

Social Media Integration

Third Party Integration

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Proactive Chat

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Reporting and Analytics

Templates

Email Automation

Customer Data

Account Management

Engagement Monitoring

Customer Profiles

Personalization

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

Chatbot Configuration

Open API

Codeless Bot

Chat Routing

Instagram Integration

Customer feedback collection

Customer onboarding

Customer feedback management

Ticketing system

Chatbot Automation

Cross-selling and upselling

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Overall Ratings

Compare how Zendesk stacks up against elevio in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and elevio in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 29 reviews while elevio has not received any reviews. Be the first one to write elevio review

Bosko Adzic

Zendesk - great Customer Support tool

Pros

The ability to set it up in such a way that it is connected to company's social media platforms, in order to pick up, analyze and respond properly and in a very short period of time. It is an essential tool for us to communicate with our clients.

Cons

It is not an actual con or a down side, it's just the way Zendesk operates - it requires a lot of setting up in order for it to be able to process inquiries properly and give correct answers.

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AyandaK Khwela

Best software for communication

Pros

Messaging support is one of the best the software also improve. My site ability

Cons

The software have all features ineed idnt know anything that is miss the software is the best

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. elevio is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with elevio. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while elevio provides Email and Tickets.

phone

email

live support

tickets

training

email

tickets

email

live support

tickets

Languages Supported

Zendesk and elevio are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Chinese

German

Japanese

Spanish

French

Russian

Italian

Dutch

Turkish

Swedish

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Zendesk vs elevio is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zendesk and elevio integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

GMail

Hubspot

Zapier

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these Zendesk and elevio work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zendesk and elevio and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

elevio

Website :

Visit Website

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

Visit Website

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