As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Engage Mobilize. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Engage Mobilize offers customer support on Email, Phone, Training and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Engage Mobilize with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Engage Mobilize based on their key features and functionalities to pick the right one for your business.
- Real Time Monitoring
- Audit Trail
- Sla Management
- Customer Database
- Automations
- Collaboration Tools
- Email Integration
- Customer Portal
- Mobile App
- Ai Powered Bots
- Ticketing System
- Reporting And Analytics
- Triggers
- Community Forums
- Macros
- Real Time Monitoring
- Audit Trail
- Sla Management
- Customer Database
- Automations
- Collaboration Tools
- Email Integration
- Customer Portal
- Mobile App
- Ai Powered Bots
- Ticketing System
- Reporting And Analytics
- Triggers
- Community Forums
- Macros
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Engage Mobilize for better insights.
Awards
Zendesk and Engage Mobilize have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Engage Mobilize in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 123 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review
Pros
Most impressive is the bulk ticket feature, which can be easily managed based on priority, and the explore section for generating reports of agents efficiency.
Posted by - Muskan
Pros
What impresses me most about Zendesk is its ability to centralize all customer interactions from multiple channels—email, chat, social media—into a single, organized dashboard. It makes managing support so smooth and efficient, even during high volume.
Posted by - Noman shah
Cons
For solved tickets, I wish the filtering had more options, and if you have multiple folders defined by expertise, I wish there were fewer clicks to assign outside your “team.”
Posted by - islam. Pakistan
Cons
Dependency on internet connection, mobile app limitations, learning curve, cost, etc.
Posted by - Santosh Bhagat
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Engage Mobilize. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Engage Mobilize. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Engage Mobilize work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Engage Mobilize and learn how they operate. Explore the company name, its location, and more!
Engage Mobilize Inc
Colorado City
Alternatives
FAQs
For what other purposes can Zendesk and Engage Mobilize be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Engage Mobilize can be utilized as a order management software, supply chain management software and cmms software.
What level of customer support can I expect from Zendesk and Engage Mobilize?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Engage Mobilize provides customer support over phone, email, tickets and more.
Which mobile platforms do Zendesk and Engage Mobilize support?
Zendesk supports Android and IOS, while Engage Mobilize supports Android, Blackberry, IOS and WinPhone.
Zendesk and Engage Mobilize cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Engage Mobilize is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do Zendesk and Engage Mobilize offer a free trial?
Yes, Zendesk and Engage Mobilize provide a free trial to its users.
Zendesk
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