Looking for the right Help Desk solution that matches your specific requirements? Buyers like yourself are mainly concerned with the customer support, videos, languages supported, screenshots, user ratings, features, plans and pricing, integration, etc. of a Help Desk Software. In this report, we will compare Zendesk vs Engage Mobilize. Specifics of their pricing are mentioned below like Zendesk provides Monthly payment option. Whereas, Engage Mobilize has not provided sufficient data regarding its payment options. We've added one more software, Freshdesk to this comparison to help you to choose the right software.
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Awards
Zendesk and Engage Mobilize have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Engage Mobilize. You can purchase Zendesk with Agent/ Month payment plan. Information related to the payment plans of Engage Mobilize is unavailable. Both Zendesk and Engage Mobilize provide free trials for you to test the software before purchasing.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Monthly
Yearly
Features
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
CRM
Inventory Management
Job Costing
Project Management
Warehouse Management
Work order management
Equipment Management
Compliance Management
Resource Management
Order Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
User Ratings
Based on all the user reviews and ratings received by Zendesk and Engage Mobilize in Help Desk software category, we’ve provided an average user rating for each software below. Zendesk has 19 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review.
Lokendra
Zendesk review
Pros
It's fast than other. Low latency
Cons
Creating view option should be enhanced
No reviews yet. Be the first to review
Write a reviewRuchika Singh
Simple yet powerful self service software !
Pros
Its dashboard and collaborative feature helps in in fast resolution of tickets. Its reporting structure and well maintained templates are very useful.
Cons
The SLA reminder tool can be product wise and provide customization for variant product usage.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.
Windows
Macintosh
IOS
Android
Web App
Windows
Macintosh
IOS
Android
WinPhone
Blackberry
Windows
Linux
Macintosh
Android
IOS
Plans and Pricing
Compare pricing of Zendesk vs Engage Mobilize with the following detailed pricing plan info. Zendesk comes in 4 packages: ESSENTIAL, TEAM, PROFESSIONAL, ENTERPRISE. On the other hand, Engage Mobilize has not provided information about its pricing.
ESSENTIAL
USD 5
Agent/ Month
Unlimited email addresses
Twitter and Facebook channels
Basic knowledge base
Web Widget & Mobile SDK
Agent Macros
TEAM
USD 19
Agent/ Month
Branded Help Center
Customer portal
Business rules
Performance Dashboards
Public Apps Marketplace
PROFESSIONAL
USD 49
Agent/ Month
Community forums
Multilingual content
Business hours & SLAs
CSAT surveys
Insights analytics
Custom private apps
ENTERPRISE
USD 99
Agent/ Month
Custom agent roles
Multibrand support
Ticket Forms
Multiple schedules
Hourly Insights analytics
Launch Success Program
Auditing & admin controls
Free
USD 0
Per Month
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Datacenter Location
Team collaboration
Growth
USD 13.88
Per Month
Everything in Free and…
Automation
Collision Detection
Marketplace Apps
Helpdesk Report
SLA & Business hour
Custom email server
Custom ticket views
Ticket fields & status
Customer fields
Custom SSL
Pro
USD 49.99
Per Month
Everything in Growth and…
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versions in Knowledge Base
Multiple Products (up to 5)
Includes up to 5000 Collaborators
Extendable API limits
CSAT survey and reports
Multiple SLA & Business hours
SLA reminder and escalation
Multilingual knowledge base
Custom apps
Enterprise
USD 79.15
Per Month
Everything in Pro and…
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
IP Range Restriction
Email Bot
Includes 5000 bot sessions/month
HIPAA Compliance
Assist Bot
Auto-triage
Article Suggester
Robo Assist
Canned Response Suggester
PCI Compliance
Multiple products (Unlimited)
Social signals
Customer Support
The quality and timeliness of support are an important parameter while comparing Zendesk with Engage Mobilize. Zendesk offers phone, email, live support, tickets, training as support to its customers while Engage Mobilize provides phone, email, tickets, training.
Phone
Live support
Tickets
Training
Phone
Tickets
Training
Phone
Live support
Tickets
Training
Languages Supported
Zendesk and Engage Mobilize are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Zendesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Zendesk and Engage Mobilize a bit better.
(Not Provided by Vendor)
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