As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Engage Mobilize. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Engage Mobilize offers customer support on Email, Phone, Training and Tickets.

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Plans and Pricing

Compare pricing of Zendesk vs Engage Mobilize with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Free
$ 0

Forever

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SOHO
$ 60

Per Year

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Team
$ 225

Per Year

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Enterprise
$ 450

Per Year

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Engage Mobilize for better insights.

Awards

Zendesk and Engage Mobilize have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award
Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Engage Mobilize. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Engage Mobilize is unavailable. Zendesk provides a free trial whereas, Engage Mobilize does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Engage Mobilize based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

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Remote Desktop Control

Remote Access

Screen Sharing

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

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Overall Ratings

Compare how Zendesk stacks up against Engage Mobilize in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Engage Mobilize in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 43 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review

Muskan

Easy to Use & Execute Campaigns - Detailed Reporting

Pros

Most impressive is the bulk ticket feature which can be easily managed based on priority & the explore section for generating reports of agents efficiency

Cons

The customer support can be more proactively available at times as we have to wait 2 days sometimes

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Abhinav Puri

Secure and Fantastic Support

Pros

When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.

Cons

Individual passwords on each computer for increased security. Easy and fast to setup.

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, MacOs desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Engage Mobilize. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Engage Mobilize provides Email, Phone, Training and Tickets.

phone

email

live support

tickets

training

phone

email

tickets

training

phone

email

live support

tickets

Languages Supported

Zendesk and Engage Mobilize are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Turkish

Typical Customer

The target customer base of Zendesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

(Not Provided by Vendor)

Integrations

Find out which tools Zendesk and Engage Mobilize integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

zendesk

freshdesk

freshservice

JIRA

onelogin

okta

Azure AD

Keycloak

G Suite

Jamf

Video

To gain a better understanding of how these Zendesk and Engage Mobilize work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Engage Mobilize and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Engage Mobilize Inc

Headquarter :

Colorado City

Website :

Visit Website

Company Name :

IDrive

Headquarter :

Calabasas

Website :

Visit Website

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