Looking for the right Help Desk solution that matches your specific requirements? Buyers like yourself are mainly concerned with the customer support, videos, languages supported, screenshots, user ratings, features, plans and pricing, integration, etc. of a Help Desk Software. In this report, we will compare Zendesk vs Engage Mobilize. Specifics of their pricing are mentioned below like Zendesk provides Monthly payment option. Whereas, Engage Mobilize has not provided sufficient data regarding its payment options. We've added one more software, Freshdesk to this comparison to help you to choose the right software.

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Screenshot

Below section includes screenshots of Zendesk and Engage Mobilize to help you compare the user interface.

Awards

Zendesk and Engage Mobilize have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Help Desk Software category.

Zendesk Award

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Freshdesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Engage Mobilize. You can purchase Zendesk with Agent/ Month payment plan. Information related to the payment plans of Engage Mobilize is unavailable. Both Zendesk and Engage Mobilize provide free trials for you to test the software before purchasing.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Monthly

Yearly

Features

Social Media Integration

Self Service Portal

Live chat system

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Service Level Agreement (SLA) Management

Third Party Integration

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CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

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Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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User Ratings

Based on all the user reviews and ratings received by Zendesk and Engage Mobilize in Help Desk software category, we’ve provided an average user rating for each software below. Zendesk has 19 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review.

Lokendra

Zendesk review

Pros

It's fast than other. Low latency

Cons

Creating view option should be enhanced

No reviews yet. Be the first to review

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Ruchika Singh

Simple yet powerful self service software !

Pros

Its dashboard and collaborative feature helps in in fast resolution of tickets. Its reporting structure and well maintained templates are very useful.

Cons

The SLA reminder tool can be product wise and provide customization for variant product usage.

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

Macintosh

IOS

Android

Web App

Windows

Macintosh

IOS

Android

WinPhone

Blackberry

Windows

Linux

Macintosh

Android

IOS

Plans and Pricing

Compare pricing of Zendesk vs Engage Mobilize with the following detailed pricing plan info. Zendesk comes in 4 packages: ESSENTIAL, TEAM, PROFESSIONAL, ENTERPRISE. On the other hand, Engage Mobilize has not provided information about its pricing.

ESSENTIAL

USD 5

Agent/ Month

Unlimited email addresses

Twitter and Facebook channels

Basic knowledge base

Web Widget & Mobile SDK

Agent Macros

Get Pricing

TEAM

USD 19

Agent/ Month

Branded Help Center

Customer portal

Business rules

Performance Dashboards

Public Apps Marketplace

Get Pricing

PROFESSIONAL

USD 49

Agent/ Month

Community forums

Multilingual content

Business hours & SLAs

CSAT surveys

Insights analytics

Custom private apps

Get Pricing

ENTERPRISE

USD 99

Agent/ Month

Custom agent roles

Multibrand support

Ticket Forms

Multiple schedules

Hourly Insights analytics

Launch Success Program

Auditing & admin controls

Get Pricing
Compare Price Quotes

Free

USD 0

Per Month

Email & Social Ticketing

Ticket Dispatch

Knowledge Base

Ticket Trend Report

Datacenter Location

Team collaboration

Get Pricing

Growth

USD 13.88

Per Month

Everything in Free and…

Automation

Collision Detection

Marketplace Apps

Helpdesk Report

SLA & Business hour

Custom email server

Custom ticket views

Ticket fields & status

Customer fields

Custom SSL

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Pro

USD 49.99

Per Month

Everything in Growth and…

Round-robin Routing

Custom Roles

Custom Reports and Dashboards

Customer Segments

Versions in Knowledge Base

Multiple Products (up to 5)

Includes up to 5000 Collaborators

Extendable API limits

CSAT survey and reports

Multiple SLA & Business hours

SLA reminder and escalation

Multilingual knowledge base

Custom apps

Get Pricing

Enterprise

USD 79.15

Per Month

Everything in Pro and…

Skill-based Routing

Sandbox

Audit Log

Knowledge Base Approval Workflow

Agent Shifts

IP Range Restriction

Email Bot

Includes 5000 bot sessions/month

HIPAA Compliance

Assist Bot

Auto-triage

Article Suggester

Robo Assist

Canned Response Suggester

PCI Compliance

Multiple products (Unlimited)

Social signals

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Customer Support

The quality and timeliness of support are an important parameter while comparing Zendesk with Engage Mobilize. Zendesk offers phone, email, live support, tickets, training as support to its customers while Engage Mobilize provides phone, email, tickets, training.

Phone

Email

Live support

Tickets

Training

Phone

Email

Tickets

Training

Phone

Email

Live support

Tickets

Training

Languages Supported

Zendesk and Engage Mobilize are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Zendesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Video

In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Zendesk and Engage Mobilize a bit better.

(Not Provided by Vendor)