Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Faveo HelpDesk all in one place to simplify your decision-making process. Zendesk is rated 4.7 while Faveo HelpDesk is rated 4.8.
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Plans and Pricing
Compare pricing of Zendesk vs Faveo HelpDesk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Faveo HelpDesk for better insights.
Awards
Zendesk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Faveo HelpDesk. You can purchase Zendesk with Agent/Month payment plans. Whereas, Faveo HelpDesk provides Onetime payment plans. Zendesk provides a free trial whereas, Faveo HelpDesk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Onetime(Perpetual license)
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Asset Management
Email Integration
Customer DataBase
Self Service Portal
Billing & Invoicing
Surveys & Feedback
Alerts/Escalation
Contract Management
Incident Management
Known Issue Management
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
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Overall Ratings
Compare how Zendesk stacks up against Faveo HelpDesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Faveo HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Faveo HelpDesk has 23 reviews
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Ticketing softwer
Pros
We can fork multiple tickets and moniter the users that he is resolving the issues on time
Cons
Forking and assigning should be there in mobile app coz user can not be available 24*7 on systems
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Faveo HelpDesk is available on Windows desktop platforms.
Windows
MacOs
IOS
Android
Windows
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Faveo HelpDesk. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Faveo HelpDesk provides Email.
phone
live support
tickets
training
phone
live support
training
Languages Supported
Zendesk and Faveo HelpDesk are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Arabic
Chinese
Dutch
English
French
German
Italian
Norwegian
Portuguese
Russian
Spanish
English
Typical Customer
The target customer base of Zendesk vs Faveo HelpDesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Zendesk and Faveo HelpDesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Gmail
Video
To gain a better understanding of how these Zendesk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!
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