Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco , while FreeChat by Popupsmart is headquartered at Florida. Choosing software like Zendesk or FreeChat by Popupsmart requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. FreeChat by Popupsmart - which is the superior option? Check out the in-depth comparison now!

You May Also Like

Featured products that are similar to the ones you selected below.

All Help Desk Software Products ›››

Plans and Pricing

Compare pricing of Zendesk vs FreeChat by Popupsmart with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, FreeChat by Popupsmart comes in 1 packages: Free Plan.

Support Team
$ 19

Agent/Month

Get Pricing View Pricing Details
Support Professional
$ 55

Agent/Month

Get Pricing View Pricing Details
Support Enterprise
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Team
$ 55

Agent/Month

Get Pricing View Pricing Details
Suite Growth
$ 89

Agent/Month

Get Pricing View Pricing Details
Suite Professional
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Enterprise
$ 169

Agent/Month

Get Pricing View Pricing Details
Free Plan
$ 0

Single User

Get Pricing View Pricing Details
Get Quote
$ --

Click here to get detailed pricing as per your requirements.

Contact Us
View Profile Details

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and FreeChat by Popupsmart for better insights.

Awards

Zendesk and FreeChat by Popupsmart have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award

Give a review to increase their chance of winning Awards

Write a Review

Give a review to increase their chance of winning Awards

Write a Review

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and FreeChat by Popupsmart. You can purchase Zendesk with Agent/Month payment plans. Whereas, FreeChat by Popupsmart provides Single User payment plans. Zendesk provides a free trial whereas, FreeChat by Popupsmart does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and FreeChat by Popupsmart based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Social Media Integration

Communication Management

Chat / Messaging

Customer Support Tracking

Live Chat

Drag & Drop

Chat Widget

Code-free Development

Interactive Content

Personalization

Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

Still Confused to find the best software?

Overall Ratings

Compare how Zendesk stacks up against FreeChat by Popupsmart in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Get Rewarded

Click here For Sharing Your Review On The Software

Write a Review View Profile
Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and FreeChat by Popupsmart in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 29 reviews while FreeChat by Popupsmart has not received any reviews. Be the first one to write FreeChat by Popupsmart review

Bosko Adzic

Zendesk - great Customer Support tool

Pros

The ability to set it up in such a way that it is connected to company's social media platforms, in order to pick up, analyze and respond properly and in a very short period of time. It is an essential tool for us to communicate with our clients.

Cons

It is not an actual con or a down side, it's just the way Zendesk operates - it requires a lot of setting up in order for it to be able to process inquiries properly and give correct answers.

Read all 29 reviews

No reviews yet. Be the first to review

Write a review
Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. FreeChat by Popupsmart is available on Web App, Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with FreeChat by Popupsmart. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while FreeChat by Popupsmart provides Email and Live Support.

phone

email

live support

tickets

training

email

live support

phone

email

live support

tickets

Languages Supported

Zendesk and FreeChat by Popupsmart are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

English

Typical Customer

The target customer base of Zendesk vs FreeChat by Popupsmart is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zendesk and FreeChat by Popupsmart integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and FreeChat by Popupsmart work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and FreeChat by Popupsmart and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Popupsmart

Headquarter :

Florida

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

Alternatives