In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Freshchat. To get better insight, here’s how users have rated these products. Zendesk is rated 4.7 while Freshchat is rated 5.0.
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Plans and Pricing
Compare pricing of Zendesk vs Freshchat with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Freshchat for better insights.
Awards
Zendesk and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Freshchat. You can purchase Zendesk with Agent/Month payment plans. Whereas, Freshchat provides Per Month payment plans. Zendesk provides a free trial whereas, Freshchat does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and Freshchat based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
Knowledge Database
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Remote Desktop Control
Remote Access
Screen Sharing
Dashboard
File sharing
Real Time Chat
Session Recording
Session Transfer
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Overall Ratings
Compare how Zendesk stacks up against Freshchat in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Freshchat in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Freshchat has 1 review
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Freshchat User experience
Pros
Easy to use, Take a tour feature
Cons
The agent can not close the chat
RemotePC is one of the best softwares to work remotely
Pros
1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode
Cons
1. user cant lock the settings to the other user's device application 2. price little bit high
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshchat is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
(Not Provided by Vendor)
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Freshchat. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.
phone
live support
tickets
training
phone
live support
training
phone
live support
tickets
Languages Supported
Zendesk and Freshchat are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Catalan
Chinese
Dutch
English
Finnish
French
German
Polish
Spanish
Swedish
Turkish
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Turkish
Typical Customer
The target customer base of Zendesk vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
(Not Provided by Vendor)
Integrations
Find out which tools Zendesk and Freshchat integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
zendesk
freshdesk
freshservice
JIRA
onelogin
okta
Azure AD
Keycloak
G Suite
Jamf
Video
To gain a better understanding of how these Zendesk and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Freshchat and learn how they operate. Explore the company name, its location, and more!
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