Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco, while Front App is headquartered at Sheffield. Choosing software like Zendesk or Front App requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. Front App - which is the superior option? Check out the in-depth comparison now!
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Front App with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Front App has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Front App based on their key features and functionalities to pick the right one for your business.
- Collaboration Tools
- Case Management
- Performance Metrics
- Customer Portal
- Multi Channel Support
- Community Forums
- Email Integration
- Social Media Integration
- Assignment Management
- Real Time Monitoring
- Integrations
- Appointment Management
- Ticket Views
- Customizable Branding
- Self Service Portal
- Collaboration Tools
- Case Management
- Performance Metrics
- Customer Portal
- Multi Channel Support
- Community Forums
- Email Integration
- Social Media Integration
- Assignment Management
- Real Time Monitoring
- Integrations
- Appointment Management
- Ticket Views
- Customizable Branding
- Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Front App for better insights.
Awards
Zendesk and Front App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Front App in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while Front App has not received any reviews. Be the first one to write Front App review
Pros
The most impressive aspect of Zendesk is its user-friendly interface combined with powerful customization options. This combination allows support teams to tailor workflows and interactions to meet specific business needs while maintaining efficiency.
Posted by - Digvijay Jodha
Pros
Its preview and easy working, smoothness, and available options, which I like. Most likely that we can sell on many platforms from Zendesk.
Posted by - Pooja
Cons
As cons, you can mention that the reports are poor. This is an important point of improvement that the platform has.
Posted by - Javier D'Addino
Cons
As for minor drawbacks, Zendesk can sometimes experience performance issues when using many simultaneous integrations, and the learning curve for new users can be steep.
Posted by - Elvis Romanova
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Front App work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Front App and learn how they operate. Explore the company name, its location, and more!
Front
Sheffield
Alternatives
FAQs
Which mobile platforms do Zendesk and Front App support?
Zendesk supports Android and IOS, while Front App supports Android and IOS.
What are the key features of Zendesk and Front App?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Front App offers features, such as shared inboxes, team collaboration, automated workflows, canned responses.
Do Zendesk and Front App offer a free trial?
Zendesk provides a free trial, while Front App doesn’t offer free trial.
For what other purposes can Zendesk and Front App be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Front App can be utilized as a email collaboration tools and email management software.
What level of customer support can I expect from Zendesk and Front App?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Front App provides customer support over email and more.
Zendesk
Visit Website
.png){kind=logo}
